Reviews
First time Toyota owner.
First time Toyota owner. This was my second service there and it was very slow this time. Devin was just okay did not seem interested to share any information about the service like tire wear. 90 mins for tire rotation and oil change is too long a wait! I am tempted to go elsewhere.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We apologize for the longer-than-expected wait time and any lack of communication during your service visit. Your feedback is valuable, and we aim to improve our efficiency and customer interaction moving forward. If you'd like to discuss this further or have any other concerns, please feel free to reach out anytime. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8240
If you want a transparent sales process and honest
If you want a transparent sales process and honest communication, look for Larry Reed. He made the whole process of buying a car a nice experience, and i was out the door with the car i needed in just couple of hours.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I cannot speak highly enough of Larry and Joseph Toyota.
I cannot speak highly enough of Larry and Joseph Toyota. Larry was so easygoing, knowledgeable , and straightforward it made the buying process such a comfortable experience for us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ross, we're delighted to hear that Larry made your experience at Joseph Toyota of Cincinnati so comfortable and enjoyable. Thanks for sharing!
Low pressure, helpful and honest.
Low pressure, helpful and honest. All options were presented, and I think I got the best deal possible.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Alice, for your feedback on your recent visit to Joseph Toyota of Cincinnati. It's great to hear that we were able to assist you and that you had such a positive experience.
Very friendly.
Very friendly. Paid a slight markup but that's the market. Everything went smooth, no complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're elated that we could make your experience at Joseph Toyota of Cincinnati a breeze! Thanks for the 5-star review. Drive safe and take care!
Excellent service.
Excellent service. I have always been very pleased with the service which I have received at Joseph Toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, George! We're delighted to hear that you've consistently had excellent service at Joseph Toyota. We appreciate your continued support and look forward to serving you in the future. Have a great day! - The Joseph Toyota Team
Great service overall.
Great service overall. Really flexible in finding a solution to our unique and somewhat urgent situation. They always make it easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Joseph Toyota of Cincinnati!
Great customer skills very friendly, nice experience
Great customer skills very friendly, nice experience answered every question I had before, during and after the purchase. Great to do business with you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The pleasure was all ours! We're so glad our Joseph Toyota of Cincinnati team demonstrated our commitment to customer service. Safe travels, and we'll see you next time!
They have a take it or leave it approach to new cars.
They have a take it or leave it approach to new cars. Won’t work with you to at least help with the taxes. Also they put a scratch on it after washing it. And the Sales Manager had a no care attitude on fixing it.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn this into a 5-star experience. If you'd be willing to share some more detail, please feel free to contact us directly. Thank you for your time!
Everyone there makes it very easy to purchase a new car
Everyone there makes it very easy to purchase a new car and they inform you about all your options .good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!