Reviews
I brought my car in to have looked at for rattling noise
I brought my car in to have looked at for rattling noise under carriage during higher speeds. I wanted it put on rack to inspect. Don’t think it happened. Told me they couldn’t find anything but for $140 they would look more. Guess I’ll drive it like it is til I buy a Subaru.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mike, I'm sorry to hear that we were unable to assist you with your concerns. We always strive to provide thorough and accommodating inspections and accurate diagnoses, so it's disappointing to hear that we've left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311
The best!
The best! Went to Performance Toyota two different times, and they could not resolve the issue, Joseph Toyota resolved it in one hour!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Diane, thank you for the amazing review! We're so glad that Joseph Toyota of Cincinnati could quickly resolve the issue for you. Your satisfaction is our top priority, and we appreciate your business. Have a fantastic day!
Very friendly.
Very friendly. Paid a slight markup but that's the market. Everything went smooth, no complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're elated that we could make your experience at Joseph Toyota of Cincinnati a breeze! Thanks for the 5-star review. Drive safe and take care!
Great, on time, friendly service technician ,clean
Great, on time, friendly service technician ,clean waiting areas, friendly cashier,notified of follow up scheduling appointments.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad to hear that our team at Joseph Toyota of Cincinnati provided you with excellent service and a pleasant experience. We appreciate your feedback and hope to see you back!
communicated the current status of my car; the repairs
communicated the current status of my car; the repairs that were being recommended and why the repairs were needed. Very nice to talk to.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Toyota of Cincinnati to be a positive one. Please don't hesitate to reach out if you need anything else.
Left my car overnight and only an oil change was done and
Left my car overnight and only an oil change was done and the warranty service wasn’t.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to see your low rating. However, according to our records, the warranty-covered repairs to the second-row passenger seat have been completed. The cost does not appear on the customer's copy of the invoice because it is billed separately and is Toyota's responsibility. If there is another issue, please reach out to me directly, and I would be happy to help. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311
My experience was great.
My experience was great. Austin made everything very stress free. It was a pleasure to work with Joseph Toyota!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Austin and our team, and we look forward to working with you again.
Didn’t have to wait long.
Didn’t have to wait long. Professional and courteous service. Took care of what I needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!
Friendly service, very helpful.
Friendly service, very helpful. Made me feel good doing business with them! I got exactly what I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
I think I already responded.
I think I already responded. However all was handled efficiently and with good coordination regarding condition of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.