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Lia Honda Brewster

(1,133 reviews)
Visit Lia Honda Brewster
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–4:00pm
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 569-6546 (866) 569-6546
Used (866) 573-7622 (866) 573-7622
Service (866) 580-3710 (866) 580-3710

Reviews

(1,133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lia Honda Brewster from DealerRater.

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Excellent service attitude and competence

I want to express my appreciation to Bill DeSanctis in the Service Dept . for his excellent assistance the other day when I was at Brewster Honda for my NYS Inspection renewal. When I asked him for help for an additional issue: my cell phone, Bill quickly and correctly re-installed my Bluetooth connection to recognize my Samsung smartphone's hand's-free link after the inspection was completed. He is always a pleasant guy to deal with whenever I come to Brewster Honda for help or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Shop for your new Honda elsewhere

Before you close the deal on your new Honda from Brewster Honda, take it to a body shop and make sure it hasn't been repaired. After you've done that, go to another Honda dealer and buy the car you want there. In other words, don't buy a car from Brewster Honda. There are plenty of other choices out there in the area Danbury Honda Friendly Honda Curry Honda DCH Honda Morehead Honda Middletown Honda Mt. Kisco Honda Honda of Westport On a side note, they tell their customers to give good reviews on Google and the CSI phone call. How lame is that!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

We ended up buying two cars!

Our sales representative, Ardit Shabi did an excellent job at making us aware of all of the features of my new vehicle. He is very knowledgable and did his very best to accommodate all of our needs. My father also bought a new Honda CRV the same day. He worked very hard to meet our budget and I am very happy with my new Honda CRV. Ardit is very professional and works very hard to be sure you are comfortable and know what you are purchasing. Robert Schinder was also helpful. The entire staff made this a great buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A needed service

Bought my honda pilot years ago at this dealership. I only come here to have it serviced. Employees are always pleasant to work with, Kira was professional and took her time to explain what needed to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change

William Desantis was very helpful and courteous. I always have a very good experience at Brewster Honda. I have been going there for years and enjoy the relationship with the employees and the excellent work .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve was so rude!

I called about a price of a car. Steve would not give me the price. He said, "just come in." He also said to me, "I told you the payment you have a calculator you figure it out." He also said, "it is 9:00 what do you expect." It was only 7:45. I was very disappointed. I have bought cars from them before and had great service. Very disappointed about this experience. I called Honda in Danbury and Watertown and they had no problem giving the information I needed to make the right choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Excellent customer care by Jonathan Shuker

Excellent service by Mr Jonathan Shuker, he showed care and concern, we were not having a good daytime that time but, we walked into the dealer ship and the way Mr Shuker spoke and took care of us, made our day. Thanks

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A Positive Experience

I had a very positive experience working with Chris Larson at the dealership. He was very friendly and was very helpful in answering all of our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very good experience

It was a pleasure working with salesman, Patrick and Sales Mgr, Will as well as Finance Mgr. Jim. All 3 were perfect gentlemen. This was a dramatic difference from my experience over 2 years ago when I purchased a pre-owned CRV. My experience started off right with Irene via phone, who made an appt. for me. She was great as well. I am very happy with my 2015 CRV EX. Thank you, Ann Marie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Antonelli Family

We have always had wonderful experiences with Brewster Honda. Steve Katz and John Babu helped us with our third and fourth cars from Brewster Honda. They were both extremely knowledgeable and professional. We couldn't be more pleased with your product and your customer service. As far as we are concerned there is positively no reason to go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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