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Heritage Honda of Westminster

(3,361 reviews)
Visit Heritage Honda of Westminster
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 6 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award
New (888) 616-4635 (888) 616-4635
Used (888) 540-5828 (888) 540-5828
Service (877) 267-7939 (877) 267-7939

Reviews

(3,361 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Honda of Westminster from DealerRater.

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Outstanding

Heritage Honda Westminster ... Purchasing my 2016 Accord Touring from HHW was seamless ... great price and now servicing the same vehicle is just as easy. Jim Groth (service director) always makes certain that I was completely satisfied ... his team is top notch... great communication and accurate information ... who could ask for more ..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good afternoon. In response to your review, I want to take the time to thank you for praising Heritage Honda Westminster. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!

Outstanding

First time going to buy a car. So glad I got Doug. Very nice and help me find a great really great deal on a 2014 Hyundai.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you Bryan for taking the time to review us! Heritage Honda Westminster strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Bryan and we hope to work with you soon.

Great Buying Experience

John Mohlhenrich was great to work with, he is very knowledgeable and courteous, he answered our questions and was honest with his answers, the other people that had to do their functions were very helpful too. Love the 2018 Odyssey EX. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Heritage Honda Westminster is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2018, Honda Odyssey. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

Great experience

John Mohlhenrich was great to work with, he is very knowledgeable and courteous, he answered our questions and was honest with his answers, the other people that had to do their functions were very helpful too. Love the 2018 Odyssey EX. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Charles - Heritage Honda Westminster would like to congratulate you on your new 2018, Honda Odyssey]! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Honda as you settle in, please don?t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

Excellent Team

Chris was referred to me by a friend who had purchased a new car with him a few months before I did. This was my first purchase and I knew exactly what I wanted and how much I wanted to pay for it. Chris and Greg helped me get the car I wanted for the price I wanted to pay. The best part is that the pricing was so great I was able to add in a few packages on the car without going out of my budget. A few months after purchasing the car I had to bring it into the dealer in a hurry for some work. Chris called me back right away even though it was after business hours, and worked with me to get the car into the service center as soon as possible. The following day he met me at the service center and made sure I was in a rental in no time. I would recommend Chris and Greg to anyone, especially those who may not be in the best position to buy. They will work with you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your encouraging review of Heritage Honda Westminster. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Honda Westminster.

Outstanding Service

Mike Meckley and the other service reps are always doing a great job. They take care of my auto needs every trip. Above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Greetings! Thank you for stopping by Heritage Honda Westminster. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Great Car Buy Experience

We searched high and low for a Honda Odyssey EX (did not want the high end trim models - too expensive for me). We found one online in the Heritage Honda inventory. We requested an internet quote which was in line with quotes from other dealerships. The best part was that the Honda Odyssey EX did not have any dealer installed options that so many dealerships install automatically to jack up the price for profit. When we got to the dealership we were greeted immediately and treated extremely nice (unlike our visit to another unnamed dealership where no one greated us after we even asked for help). The team at Heritage Honda in Westminster was willing to work with us to bring the price down very close to the lowest internet offer price that we had from another Honda Dealership where the car sold before we could get there to see it. We were so happy with their flexibility to price match (within a few 100 dollars). I cannot remember the name of the people we worked with (we are terrible at names) but everyone was great. The office is small so I could overhear other sales agents and they were all very kind and helpful with their customers. I highly recommend stopping by Heritage Honda for your next new car. For us it was WELL WORTH THE DRIVE from Arbutus to Westminister!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Good afternoon. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Honda Westminster works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

Best service around!

Very clean facility and waiting room along with an extremely courteous and friendly staff who takes the time to explain what needs to be done to your car. I never feel that I have been overcharged or been taken advantage of by the mechanics. Pricing is reasonable and my car always feels like it is brand new when it is returned to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Greetings! Thank you for stopping by Heritage Honda Westminster. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

Excellent service

We are long time customers of Heritige Honda in Westminster,Md. The service dept goes above and beyond !!! Jim Groth, the sercivice manager, professionalism is a delight!!! The employees are so kind and helpful . I always use the shuttle service they provide. My daughter bought a used car and it was her 1st experience doing it all on her own. All if the employees she's encountered during her experience were nothing but helpful and patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Patricia - Heritage Honda Westminster would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we?ve succeeded. I will be sure to share your feedback with Jim Groth and the team! Thank you again for your review.

Best Experience Ever

My experience was wonderful and outstanding i would recommend anyone to this dealership any day! i worked with some very great and friendly people at Honda in Westminster ! i would love to go back and get another Honda in a few years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good afternoon Keyonna. In response to your review, I want to take the time to thank you for praising Heritage Honda Westminster. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ?Like? us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Keyonna and be sure to stop by soon!