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Quebedeaux Buick GMC

(4,634 reviews)
Visit Quebedeaux Buick GMC
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–6:00pm
Tuesday 8:00am–8:00pm 7:30am–6:00pm
Wednesday 8:00am–8:00pm 7:30am–6:00pm
Thursday 8:00am–8:00pm 7:30am–6:00pm
Friday 8:00am–8:00pm 7:30am–6:00pm
Saturday 8:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 2 awards
2020 state dealer award
2020 consumer dealer award
New (888) 432-7082 (888) 432-7082
Used (866) 440-4967 (866) 440-4967
Service (877) 259-4332 (877) 259-4332

Reviews

(4,634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Quebedeaux Buick GMC from DealerRater.

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The people in sales are wonderful.

The people in sales are wonderful. Kristen Leone is amazing, went above and beyond what any sales rep should need to. Everything else is…mediocre at best. It took us 2 weeks to finally find out about our finance situation, which our sales person had to help us with, and I was hung up on twice when I called the service center to check on the status of my car, which threw an engine code the day after I picked it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Best, The Quebedeaux Buick GMC Team.

This location seemed like an assembly line.

This location seemed like an assembly line. Meaning get them in and get them out, not very personable. Was also told a couple different things that didn't actually happen so disappointed in that aspect as well. Not dissatisfied with the vehicle itself just not a good experience with their staff.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Best, The Quebedeaux Buick GMC Team.

Worst experience ever.

Worst experience ever.. truck was in terrible condition and sales guy couldn't find the keys and told us we didn't need to test drive or look in side. He said your truck people you know what your buyer.. had we test drove it or looked inside we would've known the condition and wouldn't have bought it. They did nothing they said they would. Truck was not detailed, front end needs alignment and they didn't even balance the tires!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Best, The Quebedeaux Buick GMC Team.

Working with Pepe' was a great experience.

Working with Pepe' was a great experience. He took a lot of time with me to get me a vehicle that fit my needs. His sense of humor made the car-buying process much less painful! The other sales people were also very nice. Jonathan in finance was very knowledgeable and had a great personality (that's sometimes hard to find in a finance person LOL). He was very patient with all my questions. Overall, it was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Quebedeaux Buick GMC Team.

Great service by Mr.

Great service by Mr. Escamilla! He was very compassionate and understanding to my situation. He displayed Great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Best, The Quebedeaux Buick GMC Team.

I wanted a truck, so they sold me the one I wanted.

I wanted a truck, so they sold me the one I wanted. No hassle, just honest business. The saleman was very professional and efficient. I am very happy with the buying experience at Quebedeaux and I will be back for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Quebedeaux Buick GMC Team.

The car wasn't certified upon buying it.

The car wasn't certified upon buying it. They had us sign paperwork and it wasn't even inspected nor detailed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Best, The Quebedeaux Buick GMC Team.

Detail area can’t detail.

Detail area can’t detail. the manger running the area don’t know how to run it. It’s unfortunate how they pick sides in that area. I don’t recommend

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Best, The Quebedeaux Buick GMC Team.

This is our 5th vehicle from Quebedeaux Buick GMC.

This is our 5th vehicle from Quebedeaux Buick GMC. The people there are very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, The Quebedeaux Buick GMC Team.

Don't be fooled

The car was priced at 10499. However the the dealership contacted me the dealership informed me that this price is actually 13499. With a 1500 trade rebate And a 1500 finance rebate Plus a 287 aftermarket fee And a 595 doc fee Plus taxes tags and license. Nowhere was that declosed in the sellers notes on cars.com So the advertised price is not the real price. It's a price for stupid people 🙄

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Best, The Quebedeaux Buick GMC Team.