Kundert Volvo

Ron sold me my 2023 Volvo XC40 on Monday 3/17/25. The whole experience was smooth and easy. He’s such a great guy and he helped out so much. I truly couldn’t have had a better salesman and i’m so appreciative! I absolutely love my car! Thank you so much Ron and Kundert Volvo :)

Ronnie Landstrom is the best salesman and we had a wonderful car buying experience at Kundert Volvo. Every person we came into contact at the showroom was pleasant and had a smile on their faces. We bought a car for our son and we couldn’t have been more impressed at how kind, responsive and honest Ronnie was. My family will come back for sure! This is our first Volvo and hopefully not our last. I highly recommend this dealership and Ronnie. They allow dogs into the showroom and showered my pup with treats and affection. Such good people. Pls do yourself a favor and go to Kundert and ask for Ronnie, he will make buying a car as painless as possible. It was a joy! Thank you!!!

Ron is absolutely amazing!! I have never worked with a better salesman. He helped me find what I wanted quickly and worked with all my needs!

Excellent customer service, Chioke the service advisor was top notch, attentive and very knowledgeable. Will return for service in the future.

Ron, my salesperson, and the all the staff I had interactions with at Kundert Volvo were exceptional from my first visit to the showroom. It was a pleasure dealing with all.

The entire staff at this dealership is exceptional. The dealership itself is also immaculate. Fernando has been our sales rep twice now; once for my first purchased XC40 and just now he helped me get into a leased XC40. He makes the car leasing/buyinf process seamless and he is a joy to work with. We (my husband and I) have also worked with the finance manager Francine on both occasions who is also excellent. Sean in service has helped me out several times and is also a great resource and friendly face. We will be customers for a very long time!

I had a terrible experience with this car service. I dropped off my car at 7:30 AM, and it wasn’t even looked at until 2:30 PM. I had to call them for an update, and only then did they decide to start working on it. The lack of communication and disregard for my time was incredibly frustrating. I won’t be returning or recommending this service to anyone. Mike was my service provider.

Arrived on time, taken immediately and as also, service was excellent car was spotless when it was returned to me

Thank you for requesting feedback regarding my recent service experience at your center. I regret to inform you about several concerns regarding my interaction with your service advisor, Emily Mamede. The issues began during the initial write-up process. While I had referenced your online pricing for the 50K service, I was quoted a different amount. When questioned, Ms. Mamede's response was dismissive, stating "prices will vary, you should have looked at the website description, which says so." This type of response falls short of professional customer service standards. I believe the customer deserves a better response, not everyone is skilled technically and does a thorough background work on what to expect before coming in. I believe this is the responsibility of the advisors to make the customer comfortable about what they are getting into. During vehicle pickup, Ms. Mamede did not proactively review the completed services or address potential concerns. I had to specifically request details about each item in the service report. Most concerning was the discovery of an unauthorized "Sunroof inspection" charge, listed as "Customer Requested." I explicitly only authorized a battery check. This unauthorized service addition and subsequent charge of over $100 is unethical and potentially fraudulent. With the unpleasant and rude behavior I experienced from her during the write up, I was in no mood to discuss this charge with her. I preferred to let this 100+ dollar charge go, instead of debating with her and ruining my day. While the actual maintenance work appears satisfactory, the poor customer service experience and unauthorized charges have significantly impacted my trust in your service center. As a result, I will be seeking alternative service providers for future maintenance needs. I trust you will address these issues to prevent similar experiences for other customers.

Thank you for requesting feedback regarding my recent service experience at your center. I regret to inform you about several concerns regarding my interaction with your service advisor, Emily Mamede. The issues began during the initial write-up process. While I had referenced your online pricing for the 50K service, I was quoted a different amount. When questioned, Ms. Mamede's response was dismissive, stating "prices will vary, you should have looked at the website description, which says so." This type of response falls short of professional customer service standards. I believe the customer deserves a better response, not everyone is skilled technically and does a thorough background work on what to expect before coming in. I believe this is the responsibility of the advisors to make the customer comfortable about what they are getting into. During vehicle pickup, Ms. Mamede did not proactively review the completed services or address potential concerns. I had to specifically request details about each item in the service report. Most concerning was the discovery of an unauthorized "Sunroof inspection" charge, listed as "Customer Requested." I explicitly only authorized a battery check. This unauthorized service addition and subsequent charge of over $100 is unethical and potentially fraudulent. With the unpleasant and rude behavior I experienced from her during the write up, I was in no mood to discuss this charge with her. I preferred to let this 100+ dollar charge go, instead of debating with her and ruining my day. While the actual maintenance work appears satisfactory, the poor customer service experience and unauthorized charges have significantly impacted my trust in your service center. As a result, I will be seeking alternative service providers for future maintenance needs. I trust you will address these issues to prevent similar experiences for other customers.