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Kundert Volvo

(1,293 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday Closed 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 848-1171 (888) 848-1171
Used (888) 578-3622 (888) 578-3622
Service (833) 392-4533 (833) 392-4533

Reviews

(1,293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kundert Volvo from DealerRater.

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Service

Car was taken in for scheduled maintenance service . Service department did a full inspection and they recognize tow areas that I will need to have fixed in near future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Service

We have purchased or leased several vehicles over the years The staff there is always courteous pleasant and professional They give good advice have very decent pricing and really take care of you so we feel we can trust them We have all our maintenance done at Kundert Hasbrouck Heights for those reasons We recommend this dealership highly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellence

Always top notch. Excellent staff. Courteous. Professional. Attention to detIail. Always on time. Friendly knowledgeable staff committed to excellence. I have been a bolvo owner since 1989 and have always bought volvos since then.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Multiple bad experiences

I'm not going to spend my time enumerating all the issues that I have had with this dealership. They are 1.5 miles from my home and for the last 10 years I've been driving 20 miles to another dealership to get service. The only reason I tried to use them recently was because the automobile was in my driveway and needed to be towed and they are the closest and they once again disappointed me by quoting a repair price twice the price of the other dealership. I had the vehicle removed from Kundert and towed to the other dealership. I don't know how they remain in business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Mr. Doktorski, My name is Billy Kundert Jr. and I wanted to reach out to you personally about this issue. It was actually brought up at our managers meeting yesterday and I do apologize for the mistake that was made. I know that you have already talked a little bit with Theron, our quality assurance rep, about why the quote was much higher than it should have been. The alternator that your vehicle needed had a superseded part number and the computer added the cost of both to your quote and unfortunately Chip missed that before he told you the price. I am not trying to make excuses for the mistake but I just wanted to let you know the reason why the quote was much higher than it should have been. If you would have decided to stay here to do the work the error would have been caught and the correct, much lower, price would have been charged. Again, I do apologize for the mistake and oversight with the quote but it was an accident and not done on purpose. I do see that you live locally here in town and we would love if you serviced here but I understand the hesitation from past experiences. We do try our hardest to make sure every customer is handled properly and in a satisfactory manner, but unfortunately accidents do happen sometimes. If you look at our other reviews online you will see any negative ones are very few and far between. If there is anything I can do to help in the future please feel free to reach out to me directly. My email is BKJR@kundert.com and I can be reached at 201-288-8984 ext 122.

A pleasant experience overall

Everyone I've had contact with at Kundert Volvo of Hasbrouck Heights has been very friendly and most helpful. They always do their best to please. I couldn't be more satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service all around

I have always had good experience with Kundert Volvo in Hasbrouck Heights. From sales to service everyone was more than helpful to make sure that all my concerns were address in a timely, thorough manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alway a Great Experience At Kundert

I have been doing business with Kundert for over 12 years. Have bought two cars from the dealership and have had all my service with Kundert. Mike, Chip, Pete, Jim, and all of the Service Team have kept me on the road and have gone above and beyond in servicing the vehicles. No problem is too big or too small. They are honest and a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Regular service

Staff is very accommodating when making appointments. Their flexibility in securing the best appointment validates that your time is more important than their own. On my recent visit the assigned driver had an emergency and needed to go home. Chip knew I needed a ride back to the dealership and took it upon himself to pick me up. Chip'a selfless dedication to the customer as well as to his colleague demonstrates Volvo's commitment to provide and secure extraordinary service. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Courteous and Professional

The gentlemen of the service department are courteous and professional and go out of their way to make the customers feel at home well their service is being performed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

service

fast, good and pleasant service The staff at Volvo is both professional and courteous. They always great you with a smile. Service is always quick. Would highly recom..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.