Reviews
Caleb is an exceptional Hyundai car salesman who delivers
Caleb is an exceptional Hyundai car salesman who delivers a truly outstanding car buying experience. His deep knowledge of the vehicles, combined with his friendly, no pressure approach, made the process smooth and enjoyable both times I purchased a car from him. Caleb listens carefully to your needs, answers every question with confidence and honesty, and genuinely cares about helping you find the right fit. His professionalism and dedication to customer service our second to none. I trust him completely and will continue to recommend him to friends and family. Caleb is a true asset to Hyundai and a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the thoughtful and detailed review! We're proud to have someone like Caleb representing Suntrup. Your kind words truly reflect the dedication and care he puts into every customer interaction. We appreciate your continued trust and support, and we’re grateful for your recommendations. Enjoy your new vehicle, and we look forward to seeing you again down the road!
I did get what I was looking for.
I did get what I was looking for. The wait was a little bit longer than I had hoped to get the windshield fixed. But all in all I'm happy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We're glad to hear you got what you were looking for and that you're happy overall. We appreciate your patience with the wait time and are always working to improve. If there's anything else you need, we're here to help!
I had a great time with tabash a very intelligent advisor
I had a great time with tabash a very intelligent advisor he was able to answer all of questions
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kind words! We're glad Tabesh made a strong impression and that your visit went well. Let us know if there's anything else we can do for you!
I’ve purchased my last 3 vehicles from Caleb and each
I’ve purchased my last 3 vehicles from Caleb and each time was an easy experience and felt like I was being taken care of. Caleb’s always available when I have a question and quickly responds. Will continue to go back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your loyalty and trust! We’re glad Caleb continues to provide you with great service and support. We look forward to helping you with your next vehicle when the time comes!
It was such a pleasure buying a vehicle from you I’ve
It was such a pleasure buying a vehicle from you I’ve never been treated so well and with such professionalism from my salesperson to financing it was the best decision I’ve ever made coming to look at my vehicle and buying it from you all.I highly recommend everyone if you’re in the market for buying a vehicle stop here I promise you won’t go anywhere else. Thank you everybody that works there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words. We're really glad you stopped in and even happier we could help make the experience a great one. It means a lot to the whole crew. Enjoy that new ride!
I just had the worst experience trying to buy out my
I just had the worst experience trying to buy out my lease vehicle, with the salesman that sold me the lease. I stopped by the dealership to inquire about buying out my lease which ends in November. I wasn't ready to commit to a buy right then; I was acquiring. Caleb Sturgeon, the salesman started working up the vehicle as if I was going to purchase it right at that moment. I informed him that I already had financing through my credit union, but he insisted that I had to obtain the vehicle through the dealership. While stating he could still run my credit with the same credit union, which made no sense to me, while still working up the purchase and trying to get me to sign documents. I had to demand that he stop what he was trying to do until I reached out to my credit union. I returned the next day and had a credit union representative on the phone to have him explain to them what he was trying to push on me. It turns out he was trying to collect a commission, that would have had me paying more money for the same vehicle that I already had a great rate on. The SUV will be purchased from the manufacturer without all the markups from the dealership. In the last 10 years, I have purchased 4 vehicles from this dealership, but I will never buy another vehicle from Suntrup again. The fact that Caleb thought he was going to pull a fast on me was the biggest disrespect I've ever encountered at a dealership. There was no respect or honor given to me on this purchase.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for responding to my review. Thank you for clearing up the issue, that it was my misunderstanding of the process. I will take that credit. I will address this in the order that you responded to my reviews. I understand Caleb was was trying to closeout the lease, but I told Caleb I had already secured financing. I had to tell him that 3 times, as he was still trying to push to closing of the lease buyout. No misunderstanding there, I wasn't going to let Caleb run my credit again, to the same credit union that had already approved me. My misunderstandings there? You stated, there was no benefits for Caleb in this transaction, but he told me that only he could closeout the lease, so that the dealership could sell it back to me with administrative fees. Truth is, I was never given the other option to purchase direct from the manufacturer without the fees. That last option wasn't explained until the very end of the misunderstanding, with my credit union on the phone with Caleb. The credit union was working for my best interest, not the dealership. That's my misunderstandings? If Caleb would have had a conversation with me 1st, then there wouldn't have been any confusion about the lease buyout process. My thing is, if it didn't matter to Caleb and he didn't get anything out of it. Why was he pushing so hard, even with my objection to push for that sell. Please respond to those issues I've had at your dealership. It's easy to put it off on me as a misunderstandings, but you did not respond to the underlined problem of what I just responded to.
Suntrup and Matt were great to work with and easy to work
Suntrup and Matt were great to work with and easy to work with. They went out of their way to get me what I was needing. Will definitely go back for future purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Matt and the team are glad they could make things easy and get you exactly what you wanted. We look forward to helping you again whenever you’re ready!
The establishment was very clean and welcoming, Tabesh
The establishment was very clean and welcoming, Tabesh helped me out and could not thank him enough he was very professional and knowledgeable. He made the process super simple for me!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad Tabesh made everything straightforward and comfortable for you. Thanks for recognizing his professionalism. He’s a real asset! Hope to see you again soon.
Tabesh was amazing!
Tabesh was amazing! He made sure I got exactly what I wanted, and helped me learn my new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It’s great to hear you got exactly what you wanted and felt supported learning your new car. If you have any questions down the road, just let us know!
Very clean and friendly Kyle made buying my first car
Very clean and friendly Kyle made buying my first car Very easy and less stressful he deserves a raise!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad your first car buying experience was smooth and stress-free. Kyle definitely knows how to make it easy. Thanks for the shout-out!
