Reviews
Jacob was excellent.
Jacob was excellent. Straight forward and easy to do business with. Would definitely buy from him again.
Jacob was excellent.
Jacob was excellent. Straight forward and easy to do business with. Would definitely buy from him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Victoria was very knowledgeable in the process.
Victoria was very knowledgeable in the process. She kept constant communication with me while we were waiting for delivery. She had all the numbers worked out before we got there.
Victoria was very knowledgeable in the process.
Victoria was very knowledgeable in the process. She kept constant communication with me while we were waiting for delivery. She had all the numbers worked out before we got there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My family had a wonderful experience in purchasing our
My family had a wonderful experience in purchasing our new car. That’s because of Jacob. He is very friendly, helpful and professional . He was very helpful throughout the entire process. He made sure that we will be getting the best of the best car deal. Thank you so much Jacob for all your help. We appreciate you!
My family had a wonderful experience in purchasing our
My family had a wonderful experience in purchasing our new car. That’s because of Jacob. He is very friendly, helpful and professional . He was very helpful throughout the entire process. He made sure that we will be getting the best of the best car deal. Thank you so much Jacob for all your help. We appreciate you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We unexpectedly had to start looking for a new car.
We unexpectedly had to start looking for a new car. Knowing our budget, we entered the Hertrich Chevrolet lot. Jacob Johnson turned out to be the best dealer representative we have ever dealt with when car shopping over the past 40 years. He listened to our budget expectations and preferences and took them to heart. He did not pressure us to go beyond what we wanted to spend and quickly gave us choices that fit our needs. When we said we needed to give some thought to our decision, he said he looked forward to hearing from us in a day or two. No pressure, no sales tactics. We returned to him to purchase our new vehicle two days later. Jacob gets it. He is the salesman every car salesman should be. Our entire experience at this dealership was everything it should have been,
We unexpectedly had to start looking for a new car.
We unexpectedly had to start looking for a new car. Knowing our budget, we entered the Hertrich Chevrolet lot. Jacob Johnson turned out to be the best dealer representative we have ever dealt with when car shopping over the past 40 years. He listened to our budget expectations and preferences and took them to heart. He did not pressure us to go beyond what we wanted to spend and quickly gave us choices that fit our needs. When we said we needed to give some thought to our decision, he said he looked forward to hearing from us in a day or two. No pressure, no sales tactics. We returned to him to purchase our new vehicle two days later. Jacob gets it. He is the salesman every car salesman should be. Our entire experience at this dealership was everything it should have been,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jacob is awesome!
Jacob is awesome! He worked with me and my husband to ensure that the car we wanted was within our budget. He also made sure that everything within the car worked, that it was clean, as well as making sure that we didn't have any concerns. Jacob was also kind and held conversations with us throughout times of waiting. I wouldn't recommend anyone else or another dealership. Thank you again, Jacob!
Jacob is awesome!
Jacob is awesome! He worked with me and my husband to ensure that the car we wanted was within our budget. He also made sure that everything within the car worked, that it was clean, as well as making sure that we didn't have any concerns. Jacob was also kind and held conversations with us throughout times of waiting. I wouldn't recommend anyone else or another dealership. Thank you again, Jacob!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had gotten into an incident recently due to flooding,
I had gotten into an incident recently due to flooding, and had to find a new car quickly. This was my first time choosing out a car myself and they were very helpful. Mr. Jacob Johnson worked wonderfully to accommodate what I was looking for during this stressful situation. I'm very grateful and hope this car will last a good while.
I had gotten into an incident recently due to flooding,
I had gotten into an incident recently due to flooding, and had to find a new car quickly. This was my first time choosing out a car myself and they were very helpful. Mr. Jacob Johnson worked wonderfully to accommodate what I was looking for during this stressful situation. I'm very grateful and hope this car will last a good while.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have used the dealership for 10 years.
I have used the dealership for 10 years. I feel the have always given me excellent service
I have used the dealership for 10 years.
I have used the dealership for 10 years. I feel the have always given me excellent service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Accommodated my schedule.
Accommodated my schedule. I was in and out the door in 30 minutes with my new car.
Accommodated my schedule.
Accommodated my schedule. I was in and out the door in 30 minutes with my new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hands down the best car buying experience I’ve ever had.
Hands down the best car buying experience I’ve ever had. I test drove a couple of vehicles with Jaron that I liked but didn’t quite love. After talking things through, he understood exactly what I was looking for, even before I fully knew myself. They didn’t have it on the lot, but with Clarence’s help, they found the hidden gem within a week. Of course, I had to be picky and fall in love with one of the hardest-to-find models and color, but they pulled it off fast and flawlessly. I couldn’t be happier with the car or the experience. If you’re looking for someone who actually listens and delivers, Jaron is your guy.
Hands down the best car buying experience I’ve ever had.
Hands down the best car buying experience I’ve ever had. I test drove a couple of vehicles with Jaron that I liked but didn’t quite love. After talking things through, he understood exactly what I was looking for, even before I fully knew myself. They didn’t have it on the lot, but with Clarence’s help, they found the hidden gem within a week. Of course, I had to be picky and fall in love with one of the hardest-to-find models and color, but they pulled it off fast and flawlessly. I couldn’t be happier with the car or the experience. If you’re looking for someone who actually listens and delivers, Jaron is your guy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pleasantly surprised.
Pleasantly surprised. Came to the Pocomoke MD dealership from Delaware. Jarion was my salesman and I happily bought a 2025 RAV4 XLE Premium. No pressure, just a little back and forth (expected). He paired my phone and showed me all the new technology that I was unfamiliar with and I'm a Happy Owner. I was out of there in about 2 1/2 hours. Thanks. I'd come again and refer a friend.
Pleasantly surprised.
Pleasantly surprised. Came to the Pocomoke MD dealership from Delaware. Jarion was my salesman and I happily bought a 2025 RAV4 XLE Premium. No pressure, just a little back and forth (expected). He paired my phone and showed me all the new technology that I was unfamiliar with and I'm a Happy Owner. I was out of there in about 2 1/2 hours. Thanks. I'd come again and refer a friend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car