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Napleton Westmont Porsche

(904 reviews)
Visit Napleton Westmont Porsche
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (866) 541-7203 (866) 541-7203
Used (866) 542-5004 (866) 542-5004
Service (866) 543-3319 (866) 543-3319

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About our dealership

This seller has been on Cars.com since May 2003.
In 1931 Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years and has led to over 800000 satisfied Napleton customers with over 68% returning as repeat customers.

As of 2010 the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napleton's enter the automotive industry Customer Satisfaction still tops the priority list.
Welcome to Napleton Porsche of Westmont

Service center

Phone number (866) 543-3319

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(904 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Westmont Porsche from DealerRater.

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In late August of 2025 I made an offer on a 2023 BMW

In late August of 2025 I made an offer on a 2023 BMW 850ix convertible that Napleton Westmont Porsche had available for sale on CarGurus. They counter offered and then I countered that. The salesman I was dealing with said he would get back to me by that afternoon. But he didn't - very unusual for a car salesman not to get back to a potential customer. So, that evening I looked online at the car and lo and behold, they had jacked up the car's price by $5,000 and then ultimately sold it a few days later after marking it down to a lower price than before and to a price at which I would have purchased! The bottom line is that I would never trust this dealership and shame on them!

In late August of 2025 I made an offer on a 2023 BMW

In late August of 2025 I made an offer on a 2023 BMW 850ix convertible that Napleton Westmont Porsche had available for sale on CarGurus. They counter offered and then I countered that. The salesman I was dealing with said he would get back to me by that afternoon. But he didn't - very unusual for a car salesman not to get back to a potential customer. So, that evening I looked online at the car and lo and behold, they had jacked up the car's price by $5,000 and then ultimately sold it a few days later after marking it down to a lower price than before and to a price at which I would have purchased! The bottom line is that I would never trust this dealership and shame on them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this feedback with us. It’s clear we missed the mark, and we take that very seriously. Insights like yours help us pinpoint operational gaps and drive the improvements our customers expect. If you're willing, we’d appreciate the opportunity to learn more about what happened and work toward a solution. Our team stands ready to support you and rebuild your trust.

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I do not provide feedback to anyone unless the experience

I do not provide feedback to anyone unless the experience was excellent (Prior bad experiences). My experience at Napleton was excellent! Jessica, Brian and Julian were friendly, personable and yet professional. Email responses were timely and addressed any concerns or questions I had. The ppf was a late minute addition that was quickly addressed so that the car could be picked up on schedule. The car was prepared and detailed, looked new (CPO). The hospitality was very accommodating. The show room was filled with some really impressive cars. Overall a I left with a very satisfying experience and would recommend this dealership to anyone.

I do not provide feedback to anyone unless the experience

I do not provide feedback to anyone unless the experience was excellent (Prior bad experiences). My experience at Napleton was excellent! Jessica, Brian and Julian were friendly, personable and yet professional. Email responses were timely and addressed any concerns or questions I had. The ppf was a late minute addition that was quickly addressed so that the car could be picked up on schedule. The car was prepared and detailed, looked new (CPO). The hospitality was very accommodating. The show room was filled with some really impressive cars. Overall a I left with a very satisfying experience and would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hello Mike, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

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Working with Simon was an absolute pleasure.

Working with Simon was an absolute pleasure. All staff were highly professional and the process was efficient and smooth with no issues. I'm very satisfied with both the car and the purchase experience.

Working with Simon was an absolute pleasure.

Working with Simon was an absolute pleasure. All staff were highly professional and the process was efficient and smooth with no issues. I'm very satisfied with both the car and the purchase experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Dan, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Porsche as your first choice for all your vehicle needs. Thank you, and have a fantastic day!

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We started our search for a Cayenne, working with Brian

We started our search for a Cayenne, working with Brian Collins to identify the model and options that we liked best. A few weeks later, we re-connected with Brian to purchase a Cayenne that recently arrived at Westmont. Brain was great to work with in the educational phase as well as ultimately closing the deal. The process was easy, transparent, and fair.

We started our search for a Cayenne, working with Brian

We started our search for a Cayenne, working with Brian Collins to identify the model and options that we liked best. A few weeks later, we re-connected with Brian to purchase a Cayenne that recently arrived at Westmont. Brain was great to work with in the educational phase as well as ultimately closing the deal. The process was easy, transparent, and fair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Cakens, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I recently had my vehicle serviced at Westmont Porshe,

I recently had my vehicle serviced at Westmont Porshe, and I couldn’t be more impressed with the experience. From the moment I walked in, the staff was welcoming, knowledgeable, and clearly committed to customer satisfaction. Aish Ayyash, my service advisor, took the time to explain the work that needed to be done and had straightforward recommendations. I really appreciated his transparency and professionalism. He provided me several updates while the car was in the shop. He also provided me a beautiful 2025 Macan loaner as my car was getting serviced. The technicians did an excellent job and my car and was returned to me spotless, running smoothly, and with a full service report outlining exactly what had been done. What stood out the most was the attention to detail and genuine care for the customer. Many service centers feel rushed or impersonal, but Westmont Porshe truly treats you like a priority from start to finish. Thank you to Aish and the dealership for making this such a smooth process! Highly recommend to anyone looking for trustworthy, top-quality car service!

I recently had my vehicle serviced at Westmont Porshe,

I recently had my vehicle serviced at Westmont Porshe, and I couldn’t be more impressed with the experience. From the moment I walked in, the staff was welcoming, knowledgeable, and clearly committed to customer satisfaction. Aish Ayyash, my service advisor, took the time to explain the work that needed to be done and had straightforward recommendations. I really appreciated his transparency and professionalism. He provided me several updates while the car was in the shop. He also provided me a beautiful 2025 Macan loaner as my car was getting serviced. The technicians did an excellent job and my car and was returned to me spotless, running smoothly, and with a full service report outlining exactly what had been done. What stood out the most was the attention to detail and genuine care for the customer. Many service centers feel rushed or impersonal, but Westmont Porshe truly treats you like a priority from start to finish. Thank you to Aish and the dealership for making this such a smooth process! Highly recommend to anyone looking for trustworthy, top-quality car service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I contacted them and had a quick response.

I contacted them and had a quick response. I was able to test drive the car that night. Everyone there was extremely courteous and able to answer any questions. I ended up buying the car that night. No pressure, no gimmicks, just honest and pleasant. I highly recommend working with these folks, they put the customer first! Thank you, Simon.

I contacted them and had a quick response.

I contacted them and had a quick response. I was able to test drive the car that night. Everyone there was extremely courteous and able to answer any questions. I ended up buying the car that night. No pressure, no gimmicks, just honest and pleasant. I highly recommend working with these folks, they put the customer first! Thank you, Simon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Marco, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Just purchased a Porsche Cayenne Hybrid, and the

Just purchased a Porsche Cayenne Hybrid, and the experience was fantastic! Simon was knowledgeable, professional, and made the process seamless. The car is a perfect blend of power and efficiency—exceeded my expectations. Highly recommend Simon for anyone looking for a Porsche! 🚘🔋 JD

Just purchased a Porsche Cayenne Hybrid, and the

Just purchased a Porsche Cayenne Hybrid, and the experience was fantastic! Simon was knowledgeable, professional, and made the process seamless. The car is a perfect blend of power and efficiency—exceeded my expectations. Highly recommend Simon for anyone looking for a Porsche! 🚘🔋 JD

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you so much for your feedback! Simon will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

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My salesperson, Brian Collins,was excellent in every

My salesperson, Brian Collins,was excellent in every respect. I would recommend him without reservation

My salesperson, Brian Collins,was excellent in every

My salesperson, Brian Collins,was excellent in every respect. I would recommend him without reservation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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An absolute exceptional experience!

An absolute exceptional experience! Szymon and Jessica were amazing to work with! My 911 was delivered exactly as described and in 2 days. Napleton Porsche of Westmont is an outstanding dealership to work with.

An absolute exceptional experience!

An absolute exceptional experience! Szymon and Jessica were amazing to work with! My 911 was delivered exactly as described and in 2 days. Napleton Porsche of Westmont is an outstanding dealership to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Daniel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you, and have a fantastic day!

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Simon and his colleagues were exceptional.

Simon and his colleagues were exceptional. As an out-of-state client, Simon alleviated any of my concerns transacting a large purchase and ensured the process went smoothly. As an impatient person by nature, I felt the financing and paperwork took forever as I had to hit the road before nightfall. Otherwise, a really good experience.

Simon and his colleagues were exceptional.

Simon and his colleagues were exceptional. As an out-of-state client, Simon alleviated any of my concerns transacting a large purchase and ensured the process went smoothly. As an impatient person by nature, I felt the financing and paperwork took forever as I had to hit the road before nightfall. Otherwise, a really good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

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