Reviews
Awesome service
Chuck is always amazing. I went in for oil change filter but he also had the team to do other check and correct it.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are honored to hear that your service visit with Chuck was excellent, Linh! Customer input plays an important part in making our service the best it can be. Your feedback confirms that our goal of providing quality customer service was achieved during your visit. If you need further assistance, be sure to let us know. Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611
Friendly and courtesy
My service manager was very professional and helpful in explaining what was needed and what was actually completed on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jamie, we are so glad to hear you had a great experience with us. We strive to make every customer feel informed and comfortable during their time with us. Thank you for leaving such a great review, and we hope to see you again soon. Let us know if we can help you with anything else! Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611
GREAT CAR BUYING EXPERIENCE!!!
Everything, Todd and Dan in sales were amazing! Very helpful and knowledgeable. They weren't pushy and made the car buying experience great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Kenneth, for the fantastic feedback and high star-rating! A quality shopping experience is one of our top priorities at Huntington Beach Ford. We do everything we can to support our customers and we are glad to hear that Todd and Dan took excellent care of you. If you need any further assistance, please let us know. Be sure to check out our Facebook page for exclusive offers and updates from the dealership. Have fun driving! Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611
Huntington Beach Ford Service
Very prompt response from my service rep (Kevin Osborn), plus very clean customer lounge - love the comp Peets coffee:)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ronald, for using our service department and for taking the time to share your feedback with us. We are glad to hear that you enjoyed our facility and the service you have received. Thank you for your business. To stay up to date on our current news and offers, remember to check out our Facebook page. Happy driving! Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611
Excellent Service
Everthing was very good. Shuttle ride home, outstanding. The Works coupon. Reward earnings from past services paying costs. Communication from service advisor. Everything was good. No problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service, and it is an accomplishment to hear that you found everything at our dealership to be excellent. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook page to stay in the loop with our special offers. Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611
Was treated very rudely
I negotiated my deal on email with Alex Barajas for a 2015 Explorer fully loaded model. I sent him an email that I am coming to the dealership for paperwork and buy it. I drove 35 miles with my family and was told Alex is not available. I was assigned a sales agent who didn't knew anything about the deal. I showed the emails and the GM rejected the numbers I was provided. GM threw the paper on the table and said - I should run my credit first and then he will give me new estimates. He was rude and arrogant. I walked out ...wasted 3 hours of my weekend time and had frustrated family. Guys - learn how to treat a client who is trying to buy a 50K vehicle from you guys.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
totally satisfied
I really liked how quick the process was, there was no back and forth regarding price once it was set that was it.. Robert and Steve made me comfortable and trust that they were not only looking to just sell a car but to make me happy with my purchase. I am 100% satisfied with my purchase and I love my 2014 Ford Edge.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Elizabeth, for the great review. It is wonderful to hear that we were able to give you such a positive experience, and that Robert and Steve made the entire purchasing process so easy and pleasurable. Please let us know if you have any questions or need anything else. Enjoy your new Ford Edge! Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611
Fantastic Service
Chuck Pataki always takes care of everything in a quick, professional manner. He has done this for many years now. There are other Ford dealers closer to where we live, but dealing with Chuck makes the extra miles worth it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, it is always our pleasure to provide top quality service, and we are ecstatic to hear that your experiences working with Chuck have been so great. We appreciate the time it took for you to give us this feedback. At Huntington Beach Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611
service visit
The service writer took the time to have my brakes re-inspected as there was a difference from my previous visit where my brakes had been in the yellow and now were checked in the green with no reading
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, we thank you for taking your time to share your positive experience with us. We are glad that we were able to provide you with accurate and professional service we strive to deliver. Thank you for coming in to see us, and let us know if there's anything else we can do! Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611
Great sales team
Everyone was very nice & on top of things. My salesman Voz & the Sales Manager Alex were both great at what they do.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Welcome to the Huntington Beach Ford family, Matthew. I am so glad that you found Voz, Alex, and the rest of our team to be so helpful and accommodating to you and your automotive concerns. Let us know if there's anything else we can do for you. Take care and happy driving! Sincerely, Omar Z., General Manager - surfcityford@aol.com - 714-842-6611