Reviews
Bought a car over the phone and Francesca was wonderful.
Bought a car over the phone and Francesca was wonderful. She made the process extremely smooth and paid attention to every detail.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing how helpful Francesca was during your purchase. Thank you for choosing Lexus of Pembroke Pines and for sharing your feedback!
With our tier 1 credit score and the excellent car we
With our tier 1 credit score and the excellent car we returned the price we got for our lease return was highway robbery
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The sale process was smooth and straightforward.
The sale process was smooth and straightforward. However, after taking the car home, I discovered a damaged sensor that had not been caught. I returned the next day to have it fixed, but had to firmly insist—telling them I would return the car if it wasn’t fixed immediately—before the issue was addressed.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hcusnir, I'm sorry to hear about the sensor issue after your purchase. We strive for a seamless experience and regret any inconvenience caused. If there's anything else we can assist with, please feel free to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993
I believe the sales person should turn over the car to
I believe the sales person should turn over the car to the buyer and go over the car over with the Buyer and explain the car the features.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Guillermo, thank you for your feedback. We strive to provide a thorough walkthrough of the car's features, and we're sorry to hear that we let you down this time. We will be sure to discuss this with our team to improve this aspect of our service. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993
I was impressed because she was very helpful, nice and a
I was impressed because she was very helpful, nice and a great buying experience with Franceca and Hotniel.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear that Franceca and Hotniel delivered such a helpful and professional purchasing experience. We hope to see you again at Lexus of Pembroke Pines!
Excellent service and customer service.
Excellent service and customer service. Francesca, Veronica and Boris were amazing. Will be back soon. .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad to know you’re in good hands at Lexus of Pembroke Pines. We’ll make sure to pass along your kind words to the team. We look forward to welcoming you back!
I am very satisfied with the service is was very good and
I am very satisfied with the service is was very good and helpful to me
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the lovely review of Lexus of Pembroke Pines! We hope to see you next time.
Excellent person, great salesperson, and very pleasant,
Excellent person, great salesperson, and very pleasant, clear, and quick to solve problems. Thank you, Francesca.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic feedback about Francesca! We appreciate your business and we hope to see you again at Lexus of Pembroke Pines. Safe travels!
I feel truly blessed to have had Julio by my side
I feel truly blessed to have had Julio by my side throughout the process of buying my car. Initially, I was assigned to another associate who, unfortunately, lacked communication. Thankfully, Julio stepped in and completely turned the experience around. He provided exceptional service and made everything smooth and stress-free. His professionalism and manners were outstanding. He treated my family and me with the utmost respect and humility—we couldn’t have asked for a better person to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Julio and the team, we're grateful for your business, and we hope to serve you and your family again in the future at Lexus of Pembroke Pines. Safe travels!
Staff very professional.
Staff very professional.Very attending in helping you attend your goal.Reliable and courtois.Making you feel comfortabke
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We couldn't have asked for better feedback! Thank you for choosing Lexus of Pembroke Pines and for sharing your support.