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Midway Automotive

(1,942 reviews)
Visit Midway Automotive
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday 11:00am–4:00pm
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(781) 618-3300 (781) 618-3300

Reviews

(1,942 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midway Automotive from DealerRater.

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Worst customer service I have ever experienced.

Worst customer service I have ever experienced. Horrible communication to the point of flat out lying. I can’t tell if it was incompetence or just being rude and untruthful. If you are not on top of them, you won’t even get information about what is going on with the vehicle you purchased and you will wait far longer then necessary to pick it up. And the 60 day warranty that they have to uphold is a joke. If you need something, be prepared to wait multiple weeks for a part that another dealer can get in 24 hours. I would not recommend this place to anyone and after this experience, I will certainly not be going back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are sorry about your experience at Midway, We will review your situation so it will not happen again. Gary Stone General Sales Manager

Friendly and accommodating staff who made finding our new

Friendly and accommodating staff who made finding our new car a breeze! Highly recommend Midway Automotive!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review. Gary Stone General Sales Manager

It was a wonderful experience, I was very anxious about

It was a wonderful experience, I was very anxious about buying a car and they made it super easy and I got exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and kind review. Gary Stone General Sales Manager

Fantastic experience.

Fantastic experience. Great dealership, great people. This is my second car from Midway. I drive 30 miles to buy here, that should tell you something!! Thank you Bill K and Kevin!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and your loyalty to Midway. Gary Stone General Sales Manager

Kevin was awesome and very efficient!

Kevin was awesome and very efficient! Very professional! I love my new car! Thank you Kevin!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, We are very happy you had a good experience with Kevin. Gary Stone General Sales Manager

Good selection of cars,will work with you,very

Good selection of cars,will work with you,very competitive pricing.Have bought several cars over the years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your loyalty to Midway, we appreciate your business. Gary Stone General Sales Manager

They did a great job fair pricing, no haggle, no sales

They did a great job fair pricing, no haggle, no sales pressure. They followed through and delivered vehicle as described. Bill Kougias pleasure to deal with. Would go back or recommend to others

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank You for your feedback, we appreciate your business. Gary Stone General SalesManager

We buy all of our cars at Midway.

We buy all of our cars at Midway. Everyone there is so helpful they don’t overwhelm you or pressure you. They are very fair and walk through everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review, Midway and Ryan appreciate your business. Gary Stone General Sales Manager

Consumer response

Love Midway Auto Great service

Great service… but my favorite part was that they didn’t

Great service… but my favorite part was that they didn’t blow my phone up.(I have a very busy & hectic job) so that was good! Once I showed interest in what I wanted, the sales guy got right the F*xx on it!! He bent over backwards!!… thnx Francisco!!🙏🏻👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, enjoy your car. Gary Stone General Sales Manager

Awesome place to purchase a car, a little bit of pressure

Awesome place to purchase a car, a little bit of pressure from sales. Also service needs to be more upfront on repairs when done ,for example it will be ready Tuesday on that day I get a call it won't be ready for a couple more days . I look forward to change. But you guys are still my favorite dealer and great people, it jyst needs a few minor changes. Be safe and well. Virgilio dejesus

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, we appreciate your business. Gary Stone General Sales Manager