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Midway Automotive

(1,942 reviews)
Visit Midway Automotive
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday 11:00am–4:00pm
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(781) 618-3300 (781) 618-3300

Reviews

(1,942 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midway Automotive from DealerRater.

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Easy to deal with. Handle follow up issues. Maintenance...

Easy to deal with. Handle follow up issues. Maintenance and stickers. Crew friendly and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Gary Stone General Sales Manager

They took the time to answer all of my questions. And I...

They took the time to answer all of my questions. And I had many of them.shout out to Frank. He had the patience with me and to teach me all the upgrades from a 2004 car to a 2016.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this kind review, thank you for your business, Gary Stone General Sales Manager

I have been a long time customer and have always received...

I have been a long time customer and have always received excellent service and would recommend them to family and friends..

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty to Midway, we always strive to make everyone a Midway Customer for life. Gary Stone General Sales Manager

Awful they filled my coolant to the top when there is...

Awful they filled my coolant to the top when there is clearly a fill line marked on it. They also replaced lower control arms had the car a month they fix that as soon as I put it in drive I hear a metal grinding sound. Someone signed off on it saying it was fine you would have to be deaf not to hear the sound. It was a backing plate put on wrong. I guess this is what to expect from free service but seriously who do you have as mechanics my 5 year old knows not to over fill the coolant idk if I'll be back.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Everyone I worked with was friendly and knowledgeable....

Everyone I worked with was friendly and knowledgeable. Tom was my salesperson and he went above and beyond to answer all my questions and work with my time schedule. He was not pushy, did not try to rush a sale. He made sure I was pleased with the car I purchased. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, enjoy your car. Gary Stone General Sales Manager

Frank was very helpful and responsive. He was patient...

Frank was very helpful and responsive. He was patient with all the vehicles we wanted to drive. I would definitely be a return customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, we are happy you had a good experience with Frank! Gary Stone General Sales Manager

Midway car dealer is honest, helpful to me in our process...

Midway car dealer is honest, helpful to me in our process to buy car there. Yes I would recommend someone to go buy car there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, we appreciate your business. Gary Stone General Sales Manager

I stick with Midway because I like how they treat us the...

I stick with Midway because I like how they treat us the customers. Their integrity is great.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and your loyalty to Midway. Gary Stone General Sales Manager

Looking for a newer car than my 2006 Nissan Pathfinder...

Looking for a newer car than my 2006 Nissan Pathfinder (Of which I still love today), was more overwhelming than actually going through the purchasing agreement. Bill Kougias made this process very easy and stress free. Im now in a 2015 beautiful Jeep Grand Cherokee, Thanks Bill look forward to seeing you again for my younger sons first car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review, we are very happy you experience with Bill was stress free. Gary Stone General Sales Manager

Worst experience ever lied about fixing after paying in...

Worst experience ever lied about fixing after paying in full do a car would never recommend

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are sorry you had mechanical issues with your car. Gary Stone General Sales Manager

Consumer response

Thanks for selling me a lemon you guys told me you fixed the head gasket lied and now I have to pay for a new engine soon on a 2018 infinity q50 3.0 turbo which is going to cost me about 10000 almost half the car worst place to buy a car I will forever find ways to give you guys bad reviews unless this problem is fixed

Consumer response

Sorry doesn’t fix the bad engine you guys sold me I will leave 15 to 30 bad reviews if I’m not contacted ASAP then your review stars will drop heavily and your review level will be sorry.