Carena Motors

Carena Motors sold me a structurally unsafe vehicle with failing brakes! We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn’t pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame’s true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

Carena Motors sold me a structurally unsafe vehicle with failing brakes! We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn’t pursue it further. Sadder but wiser. A few months later, the brakes failed without warning. We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse. A structural support beam on the passenger side had been recently welded over. This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame’s true condition. The mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

Had a cracked rim and they took care of the problem paid for a new one

Called dealership to ask questions sine it’s a two hour drive. Never received call back gentleman I spoke to was rude and didn’t receive any info

Staff was super helpful and accommodating since we were an out of town purchaser. They were very responsive and had the vehicle waiting for us when we picked it up.

Absolutely amazing staff!! Love my new car! Great price and reliable! Very trustworthy! Walked me through everything and explained each step of the car buying process! Highly recommend!

All I can say is thank you for the no pressure transaction… super great communication thru the entire process. I was hesitant to purchase a car out of state but they made the process easy to understand and painless.

Best priced and cleanest vehicles. Very honest and transparent company that our family had a pleasure working with . We love our Range Rover and will always look first at Carena Motors when shopping for vehicles in the future

STAY AWAY!! I regret the day I ever walked into this business. They lie to make themselves look like the victims!! Terrible people in general let alone business

I would never recommend this place to anyone. Completely unprofessional. There doesn't seem to be a any sense of wanting to help the customer, only sell cars.