Holman Ford - Turnersville

The worst experience DO NOt give them deposit Will not return deposit in timely manner Going to court to get damages

I took my car in for an intermittent power steering issue. I was told it would be $199+tax for a diagnosis. Of course, the issue wasn't happening when they checked it. So they tried reprogramming it and got a generic communication code. They recommended replacing the power steering rack and alignment for over $2500. I asked if they checked the wiring, connections, and grounds (all known issues) and they said they did all of that. Since I had just dropped the car off less than an hour and a half earlier, I was a little suspect that they did not. I decide to just pick the car up and when they gave me the bill, it was $10 more than what I had signed for and agreed to. They said that was a standard disposal fee. I told them they should have told me about that up front. I'm generously giving them one star because they did remove that fee. But otherwise, I feel that they didn't fully diagnose the problem but just read the code and went for the most expensive part. I had a similar experience a few years back at a different local Ford dealer, so I expect that this might be a corporate issue. Sadly, most people who don't have the knowledge or do the research will just blindly pay up.

Service is the best! Professional, courteous and always goes above and beyond. Been a customer for 25 years!

My service advisor, Rob Barbarino was very professional. He kept in constant communication with me while my car was in his care. He also went above and beyond when it came to ensuring that great customer service was a priority. I’m very pleased with the whole experience.

A smooth and pleasant car buying experience. George Parker was extremely helpful making the process as quick, easy and efficient as possible since I had an appointment to get to later that day. Thank you.

We were lead to Holman Lincoln by John Spoltore approx 2 1/2 years ago. He set us up with Lee Ann Phifer and this started our relationship with the Holman Organization. She was amazing, honest and sincere throughout the process, maki ng our buying experience a great success. As we looked to make another purchase, our choice was simple, LeeAnn, Holman and Lincoln would be the right decision. Again, she was outstanding, surpassing our original purchase experience. Her concern for our needs was her main interest. She made our purchase great again. Also, Greg Soden did a great job handling the financial aspects of the buying experience. He is highly professional and a superb asset to your team. In conclusion, we are pleased to refer LeeAnn, Holman and Lincoln to our friends and family as we were treated like family by your team.. And this shows. Thank you for all you have done. Kevin & Brenda Smaniotto

Both good customer service and good workmanship. I have been a customer for over 25 years. I would not go anywhere else.

Alex was great. He processed my service request with speed and efficiency and kept me informed of the progress of the service. Shortly after leaving my car for service I receive a message from the tech with a video of my vehicle being inspected. I could not have been more impressed.

I will be glad when my service adviser comes back, he was out sick, he's missed.

The staff was extremely friendly and knowledgeable with their products. I've never liked the dealership setting but this establishment was very different. The staff wasn't pushy. I would definitely visit again and will recommend your place of business to family, friends and colleagues.