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BMW of Henderson

(1,611 reviews)
Visit BMW of Henderson
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
New (877) 240-1215 (877) 240-1215
Used (888) 698-5182 (888) 698-5182
Service (877) 521-6875 (877) 521-6875

Reviews

(1,611 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Henderson from DealerRater.

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Owner BMW

Nice people and helpful! Robert Crampton was very helpful!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Albert was very kind and attentive.

Albert was very kind and attentive. Will continue to bring my car to him. Thomas at the Sahara location has also helped me so much! They both are great people you can trust your car with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Great staff.

Great staff. work was completed on time. Appreciate that they washed the vehicle before we picked it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

recall repair

My BMW 128 was for warranty recall service. After making online appointment at BMW Henderson where my car was purchased and serviced, I was introduced to the service advisor, Justin, who recommended that I performed the BMW recommended service (due in February) as well. All done in 4 hrs while I waited, watching 2 movies using their free internet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Very good service at BMW OF HENDERSON, the only thing

Very good service at BMW OF HENDERSON, the only thing that I didn't like was that I was waiting for 3 hours for only an oil change, but everything was wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Pedro, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Phenomenal service and customer care.

Phenomenal service and customer care. Love my new X6. Order delivered soon than expected. Entire process went smooth and pleasant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Amik, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

On 12/14 we brought our 2003 BMW Z4 into the service

On 12/14 we brought our 2003 BMW Z4 into the service department for a coolant leak. We delt in the past with Kyle Maxwell and worked with him again on this service call. Kyle kept us informed through every step of the process and explained it completely so we could understand. We found the process and pricing fair and we were well taken care of by Kyle and the staff at the dealership that we ran across. THANK YOU TO THE STAFF OF THE DEALERSHIP AND ESPECIALLY TO KYLE MAXWELL OUR SERVICE ADVISOR!! Very happy and satisfied customer. George Nelson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi George, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.

BMW service department

I got mail in my tire. Greg from service department assisted with this service. He was prompt, quick and professional. I would highly recommend BMW service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future. Take care!

Kyle was really great overall.

Kyle was really great overall. He was not pushy once, and went above and beyond. While the car sold itself, his customer service was more than we could have asked for. Will definitely return to Henderson BMW & tell our friends/family to purchase a vehicle !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

Best Car Buying Experience

I recently bought my 2022 BMW 228i from this dealership and it was the best car buying experience I’ve had. Kyle was amazing and drove to the Sahara dealership just so I could test drive the car at the Henderson location. I immediately fell in love with the car. Kyle and the rest of the team helped me trade in my current vehicle and set me up with everything I needed to drive off the lot in my new car! The experience doesn’t end there. They continue to reach out and make sure everything is going well. Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Megan, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!