Sewell Lexus of Fort Worth

Lance Libby very helpful in answering all my questions, quick to text me back to keep in touch with me with updates on new models coming in and available. Excellent Sewell service.

Go see James Loftis! I recently worked from Sewell Lexus of Fort Worth and couldn't be happier with the experience! From the moment I walked in, I was greeted with friendly smiles and a no-pressure atmosphere. The sales team was incredibly knowledgeable and helped me find the perfect car that suited both my needs and budget. They took the time to answer all my questions and provide transparent information about financing options. The entire process was smooth and efficient, making car buying a truly enjoyable experience. My car was still in transit and James kept me informed throughout the entire journey until it arrived.I highly recommend James Loftis and the team at Sewell Lexus of Fort Worth to anyone looking for a new or used vehicle! Thank you for such exceptional service!

From the minute I hit submit, the replies I received from Trong Huyhn were prompt, to the point, polite and informative. I am one who hates buying cars, but Trong made me believe in the "Sewell Experience"

Absolutely horrific experience and at this time I would not entertain buying another Lexus vehicle. Our GX460 had a recall so we contacted Lexus Customer Care who arranged for the vehicle to be picked up from our residence in Wichita Falls, TX and transported to Sewell Lexus in Fort Worth, TX. The vehicle was picked up and taken to Sewell on Wednesday February 21, 2024. I received a Bill of Lading from the towing company confirming the vehicle was dropped off. That same day I contacted the service department and spoke to a receptionist who stated our representative was named Dylan. The receptionist said that she spoke with Dylan who stated the vehicle would be ready by the end of the day Friday February 23, 2024. Friday came and went without word so I contacted Dylan on Monday February 26, 2024 and asked about the status of our vehicle. Dylan then informed me that my vehicle was not delivered to Sewell and he had no idea where the vehicle was. I assured Dylan the vehicle was at his dealership, but he said that the towing company must have made a mistake and he implied that they could have stolen my vehicle. Dylan called me back later and stated both he and his service manager walked the entire Sewell Lexus parking lot and they did not see our vehicle anywhere. He again placed blame on the towing company. I contacted the towing company who had pictures of the vehicle in the Parts parking lot. I provided the proof that my car was there to Dylan. Dylan said he was sorry and placed blame on the Parts department manager. Dylan then said that he would have my car worked on immediately and arrange for the vehicle to be towed to my residence as quickly as possible. Sadly, it took 5 more business days for the vehicle to be returned. On March 2, 2024 when the vehicle was finally returned there was a two-inch-long cut in the leather of the driver's seat. I texted Dylan on two separate occasions and he never acknowledged my messages. I am told by the Lexus Customer Care representative that Dylan blamed the towing company. In all, Dylan intentionally provided false information to us about our vehicle on multiple occasions. I cannot imagine rewarding such behavior with future business. To add insult to injury, we went through the claims process as recommended by Lexus and we have been told that since the dealership denied causing the damage, repairing the leather seat is going to come at our expense.

Was a very easy process. Got a trade in value for our vehicle ahead of going to the dealership. Car was ready for us to see when we got there. They didn’t try to put us in anything other than the vehicle we were interested in. Whole process from when we got there to driving off with the new car was only a little over two hours.

Very helpful dealership. Eric helped us and pulled a list of the Sewell inventory in the area/state that had type of preowned SUV we was looking for.

Andrew Flynn and Colby Karr were amazing. I was very happy with the transaction of my trade-in as well as the purchase. Both were very helpful, accommodating, and I didn't feel like I was dealing with a used car situation. I've always heard the commercials for Sewell and now I've experienced it. Thanks for such a great experience!

Car purchase process was easy and quick. Great customer service experience.Warren Smith did a great job!

We purchased our Lexus NX from Sewell Lexus and had a wonderful experience working with Spencer. He is very kind, knowledgable, personable, but the most important trait is that he actually listened to what we wanted and worked hard to find us just that. He really came through for us all while making us feel comfortable, valued, and made this process such a breeze. We have never had such a quick, efficient, and PLEASANT car buying experience. Yes, I just referred to the car buying process as PLEASANT! If you are looking to purchase a Lexus, I highly recommend working with Spencer. He goes above and beyond!

Our family as gone out of our way to work with the dallas location and was treated poorly and thought we would give this location a chance but instead they judged the customer from a opinion from management from the other location as our family went beyond being nice and understanding regardless of the infractions of our first new purchase of a sixty plus thousand suv and because of haven to continue to reach out to corp by email and phone and no response they wanted the problem to go hush hush and if they just would have taken care of the customer in the first place we would have been glad to give them a good rating as they state we don't have customer problems and wrote the book on customer service and we believe Cale Sewell is not aware of this complaint or we wouldn't have written this review your truly lost customer.