Reviews
I fly from New Jersey to buy in this dealership, that
I fly from New Jersey to buy in this dealership, that tells you how good they are.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the amazing feedback! Flying in from New Jersey means a lot, and we're honored you chose us for your purchase. We’re glad we could deliver an experience worth the trip and look forward to serving you again!
Ron Michael and Peter Cafferata were exceptional in their
Ron Michael and Peter Cafferata were exceptional in their service. Service level and customer engagement quality were excellent . 2nd time customer with MB of Grapevine . Recommend to anyone looking to buy a Mercedes. We are repeat customers because of Grapevine MB service and sales approach and also because of our first time engagement and continuous support from Corey Bedford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My sales consultant, Corey Bedford is great.
My sales consultant, Corey Bedford is great. I ordered a new model approximately 4 months ago. Corey, keep me updated for the entire time that I waited. He even provided an "ocean website" so I could track my car coming across the water from the factory on the ship. After my vehicle arrived, he worked closely with me to get everything prepared for the vehicle delivery. I appreciate his concise attention to detail and detailed planning. He is one of the reasons that I enjoy doing business with Mercedes.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Texas Chihuahua Rescue, Inc new 2020 Sprinter Van
Jerry Reynolds of the Car Pro Show recommended Park Place Grapevine to order a new Sprinter Van to transport our little dogs to all points up north. We were treated very well by both Matt McPherson and Corey Bedford. Our custom factory order was placed quickly in early 2020 and we took delivery on Saturday, May 16th. The van is perfect, the service was top notch and the communication between our group in San Antonio and the dealership made the transaction work well. We will definitely order our next Sprinter van from Park Place. A pleasure to do business with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Corey Bedford, Matt McPherson, Chris Stamford, and Joseph...
Corey Bedford, Matt McPherson, Chris Stamford, and Joseph Turner are the best of the best. My wife is so happy! She is truly enjoying her 2020 GLE350!! Thank you for making it a great experience!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Love working with Corey
We’ve purchased two vehicles through Corey and he and Park Place are always a pleasure to work with! He provides awesome customer service, including he allows you to contact him and he will even arrange your service visits and courtesy cars. We highly recommend Corey and Park Place Grapevine Mercedes!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good service
I purchased an SUV SLK 350 from Cory Bedford. From the beginning of the purchasing process until I drove away took probably a couple of weeks total. I enjoyed dealing with Cory and found him straight forward, informative and received explanations for every question asked. I could not have asked for anyone to have been more friendly, helpful and professional in purchasing the car. Hence, we take both of our vehicles in for maintenance. I have never had a problem and leave very satisfied. The atmosphere is friendly and I so enjoy working with Brittany in the service department. I am a pleased customer.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Exellence
Friendly, professional, courteous! First class operation, everyone from sales staff to service department. My salesman Corey Bedford made my purchase a breeze, gave me a great deal and followed up afterwards to be sure I was 100% satisfied. I was referred to Park Place by Jerry Reynolds from the "Car Pro Show". I've bought 2 cars from this dealership and wouldn't hesitate to recommend my friends and family. Rick A.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brilliant Experience
Couldn't have been a better experience. Corey is an excellcent sales manager and the total Park Place experience is unmatched. Highly recommend Corey and Park Place.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New car purchase
This was my 6th car purchase experience in the last 6 years. While in the past I hated to go through the process of getting a new car, now I can't wait for the lease to come due so I can go into the latest n greatest automobile made. Park place Grapevine has gone beyond since I first hit the service a few months after the location opened. I have benn so impressed with the level of customer appreciation I recommended my soon to be son-in-law to check out this dealership when they informed me they were moving to Dallas. I am even more impressed to see how excited Tommy Foster is everyday he goes to work. Having owed my company for 39 years and 90% of my staff has been there the entire, having excited employees in any company is the key. I have seen this from sales to service and now first hand with a.family member Hates off to well run organization!! Steve ferris
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car