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Mercedes-Benz of Grapevine

(2,084 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award

Reviews

(2,084 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Grapevine from DealerRater.

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Don’t waste your time...

I wouldn’t buy car mats from this dealership. Most arrogant sales organization that I have encountered. Go to MB of Plano and see the difference...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Millerman! I want to apologize if you experienced any arrogance from our team. Would you mind providing us with a bit more information, including full name and phone number so that I can look further into the matter? I can be reached by email at social@parkplace.com or I can be reached via direct message on this platform. Thank you!

Very nice folks and great Deal

1st the ppl are very good they maintain good relationship with customer, 2nd I like so much the car (GLA) that I got form there its very beautiful and very good too. I do recommend this dealership if you look for to buy MB in DFW area. thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Vehicle Purchase

This is the second used car I’ve purchased from this dealership. It is absolutely the best buying experience I’ve ever had. I will be a Parkplace customer for life! My sales person is Austin, he is attentive, patient, and knows how to pay attention to the details. I highly recommend contacting Austin for all of your vehicle purchase needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best Sales Experience to a date!

Another satisfied customer! Words cannot describe my level of satisfaction with Park Place Motorcars of Grapevine and specifically my sales guy, Rock Sargent. I don’t know where to begin; but Rock went above and beyond my expectations to ensure that my needs were me, I was well informed and that I went home with the vehicle of my choice with the best possible deal. I’m still amazed given that I had no intentions of truly buying a new vehicle that day. Nonetheless, Rock listened intently to my needs and assessed my style and recommended a vehicle that I “Love”. This is my 4th car from Park Place (7th including family) and I will not only remain a customer for life but will remain a Rock Sargent customer for life! Thank you - Biron Pickens

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Review of purchasing experience

My experience with Greg was excellent. Very responsive, helpful and worked with me to help on delivery I live the car and hope to have it for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best car buying experience of my life!!

First of all, I have purchased many vehicles and been through this process many times... but the service I received here with Tyler Wall was unlike any other! He was the best salesperson I have ever met in my life (I don't even want to call him a "salesperson", because he treated me as a friend/family member). He truly cared so much about making me happy and getting me into the vehicle that I have always hoped for.Not only did he go above and beyond to fulfill every request that I had, but I am from out of town and he made sure that I knew every bit of info that I needed. He always answered every phone call, text, and email right away, and he always gave me constant updates. I never felt like I was going through the dreaded "vehicle purchasing process" with Tyler. I truly enjoyed every part of this experience, and that was because of how great he made the entire process. Another amazing thing about Tyler, he wanted to make sure that I understood every feature of the car and that I would be used to it before driving it off the lot, so he actually drove around with me until I felt comfortable enough to drive it around town without any questions or surprises! I have never had a better experience, and I have told everyone I know about Tyler and the dealership. I would not send anyone anywhere else! I could not be happier!!!! :D

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Lance Jenkins is a Awesome Salesperson

Went to look at Mercedes SUVs yesterday. Lance Jenkins was our salesperson! He was kind, friendly, had all the answers to questions that we ask! He was not pushy at all gave us time to talk about it between my husband & I! I would recommend for anyone to use! We were treated very well! Would recommend Park Place to anyone !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent

Russ Amsden is top notch! I enjoyed the time Russ took to answer all my questions and how he helped me make the best decision. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

Greg was low pressure , knowledgeable and kept in touch before and throughout the process.great to work with and would work with him anytime. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

"Thank you"

Greg was very pleasant to work with! He is patient and personable, and does not pressure you. I would definitely recommend him as a salesperson, and Park Place Motorcars: Mercedes-Benz Grapevine dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.