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Mercedes-Benz of Grapevine

(2,084 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award

Reviews

(2,084 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Grapevine from DealerRater.

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This is our second car purchased here and the attention...

This is our second car purchased here and the attention and service are outstanding. Went in for service on existing car and left with a new one

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It was a great experience. Bria was an amazing sales...

It was a great experience. Bria was an amazing sales lady. Answered every question and was extremely capable and gave us a fantastic and informative lesson on all the workings of the accessories. Loved working with Bria.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 Infiniti QX80

Go see Shola. He went above and beyond to take care of us and earn our business. Top notch customer service all around. Definitely recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Darrin -Extremely professional, patient and went over...

Darrin - Extremely professional, patient and went over and beyond to get me what was worth it for me! He got me more than expected for my trade and got me into that was more than I expected, I could get. Darrin will forever be the Sales rep I use! Thank you-Diana!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great customer service and friendly staff. I was able to...

Great customer service and friendly staff. I was able to get a great deal on a car I really wanted so I am very happy about that. Will return in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience. Bria was very prompt , approachable and...

Great experience. Bria was very prompt , approachable and non pushing. In very few phone calls finalize the deal with very good price. Will definitely return. Thanks Bria.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Austin was amazing to work with!!! He was very helpful...

Austin was amazing to work with!!! He was very helpful and knowledgeable about the vehicle. He's very honest and still follows up with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had a wonderful experience with this dealership. Joe...

I had a wonderful experience with this dealership. Joe DiLoreto made the whole process easy and reassuring. He was honest and helpful from the start of the process to the end. I am very grateful for his help in making us feel taken care of. We definitely felt like we were buying the perfect car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience at MB Grapevine was very pleasant. My...

My experience at MB Grapevine was very pleasant. My questions were answered professionally and promptly. Bria was professional and knowledgeable about the vehicle. The environment was pressure free and I feel like we got a great deal. I look forward to my relationship with MB grapevine going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

While the initial contact was good, the meeting with this...

While the initial contact was good, the meeting with this dealer was not friendly or inviting. There was no follow up and it seemed they just wanted to push me out of the way. I was not pleased with the personal service as I felt it was very impersonal.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello! I wanted to apologize that this was how you left our showroom feeling. I assure you its not our intent and that we want to warmly welcome all of our clients and potential new clients into our showroom and assist the best we can. Thank you for this feedback as it is helpful as we coach internally, and I look forward to an opportunity to earn your trust back should we be given the chance in the weeks or months to come!