Lenz Truck - Fond du Lac, WI

Great specialists in the truck market and their available inventory is amazing. Sales people were knowledgable and helpful. We did have an issue with missing and loose lug nuts after we took delivery and would suggest they focus on mechanical/safety inspections a bit more to prevent future safety issues.

The process was very easy from finding the truck we wanted to financing its purchase. Ansen was great and once I gave him what I was looking for we were driving a new truck in a couple of days.

I applied online and got accepted almost immediately prior to receiving a message saying I would be under good care, I truly believe they know how to get things done quick and that’s what matters.

Have purchased three trucks from Lenz. I found my current truck at a fair price. Sarah did a great job helping me purchase the truck.

Easy to work with, good communication, worked with me to get the price where I needed it.

Mike made the experience quick and easy also he was very informative on pricing and details on financing.

Very easy to work with pre sale. Very difficult to work with post sale. Contingent items required 2 months of calls, texts, and emails to multiple departments to make any progress. Ultimately they did follow through though.

They claim to inspect all vehicles and have a Lenz Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of the truck. I ended up needing to have the rear pinion seal replaced costing me $800. I fixed that and just chaulked it up to bad luck. After another 50 miles on the truck the engine light came on. I had 4 different turbo codes. I got a hold of the salesman and his response was he would have service contact me. I live 5 hours away so that really wouldn't do me any good but I waiting a week for their call and it never came. The owners have a video on the website about the Lenz Guarantee and if there is any issues to co tact them and they would handle it for me. So I called and left a message and emailed, but never got a response. I ended up needing to have the turbo actuator replaced as well as the turbo nox sensor. This all cost me another $1800. At this point I have drove the truck a total of 150 miles once home from the dealership and I've had to put almost $3000 into repairs and no response from the dealership owners. My local dealer told me that when the engine code is cleared it can take 5 to 10 key cycles before the code pops back up so I'm betting the turbo codes were cleared prior to me purchasing the truck. I feel like the inspection before my purchase was the service department hiding as many issues as possible and the so called Lenz Guarantee is just a guarantee not to find the issues until it's too late. I wish the dealership would have stood by their Lenz Guarantee or at least acknowledged I had an unforseen issue and did anything to try and make it right. Instead I was ignored. Not a good way to run a business.

They were very helpful, and easy to work with. My son and I would come when we are ready to buy a truck again.

Baldemar was great from start to finish, as was Pattie. We’d recommend Lenz to anyone.