Reviews
Jacob made my experience here at nj state auto really
Jacob made my experience here at nj state auto really easy. Communicative, and very helpful. Shop with Jacob!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jacob is the best salesman.
Jacob is the best salesman. He helped me get my Tesla and go see him he is the man
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jacob was amazing throughout the buying process.
Jacob was amazing throughout the buying process. It took three tries but we were able to find my dream car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had the best experience!
I had the best experience!!! Ritsi gave the best customer service and did her magic!! made my experience as a first time buyer the best!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re honored to have been part of your very first car-buying experience! It’s wonderful to hear that Ritsi’s customer service made the process smooth and memorable. Thank you for trusting NJ State Auto — we’re excited to be the place where it all started for you.
GREAT CUSTOMER SERVICE!
GREAT CUSTOMER SERVICE!! RITSI IS THE BEST, SHE TOOK CARE ME AND MADE ME FEEL COMFORTABLE, ASK FOR HER WHILE STOP BY!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We’re so glad you felt comfortable and well taken care of during your visit. Providing great customer service is always our priority, and it’s wonderful to hear Ritsi made your experience such a positive one. We truly appreciate your recommendation!
Jacob went above and beyond to give me good service.
Jacob went above and beyond to give me good service. He was professional and a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We’re so pleased to hear Jacob went above and beyond to make your experience a positive one. Professionalism and great service are at the heart of what we strive for, and it’s wonderful to know that came through during your visit. We appreciate your feedback and look forward to serving you again.
I called about a Nissan Leaf, and they refused to give me
I called about a Nissan Leaf, and they refused to give me a straightforward response regarding an out-the-door price. Somehow the quoted price of $14,475 became "close to $20,000" (their exact words) when I asked about taxes and fees, which makes no sense as this implies taxes and fees are close to 40% of the base price. They claimed they could not give an out-the-door price without my coming into the dealership in person. And then last week when I refused to do so, they claimed the vehicle had been sold. The vehicle continued to be available per the website, so I asked a friend of mine to call in from his own cell phone number. They told him the vehicle was still available and therefore had lied to me when they had claimed last week that the vehicle had been sold. They then gave him the same xx response and similarly refused to give him an out-the-door price without his coming into the dealership. So be wary of these shady used car dealers as they are not transparent in their pricing.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for your feedback, Ilya — and a special shout-out to your friend for being such a great help in double-checking our inventory. 🙃 While we always aim for transparency, taxes, DMV, and title fees can make out-the-door numbers higher than just the base price, and that sometimes leads to confusion. As for the vehicle’s availability, online updates don’t always move as fast as real-time sales activity, but we’re happy to clarify in person or over the phone. We appreciate you taking the time (and enlisting your friend!) to bring this to our attention.
Me and my friend, we have bought car and Ritsi was our
Me and my friend, we have bought car and Ritsi was our saler person she is an amazing, kindness with clear communication skills and she helped us to inspect very well, we are so happy to deal with her and I advise to people to meet her when You get there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service with Sale Advisor Ritsi, I was
Great customer service with Sale Advisor Ritsi, I was able to purchase a vehicle. I will be here for years to come. I highly recommend NJ state auto
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Big help my credit was in the basement they got me
Big help my credit was in the basement they got me approved within 10 minutes, when you go ask for Nour if you want the job to get done !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase