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Murdock Hyundai of Logan

(678 reviews)
Visit Murdock Hyundai of Logan
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (435) 767-0186 (435) 767-0186
Used (435) 275-0567 (435) 275-0567
Service (435) 216-9805 (435) 216-9805

Reviews

(678 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Murdock Hyundai of Logan from DealerRater.

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Happy Experience

I was able to get the exact vehicle I came for. Murdock Hyundai was able to renew my previous lease early through a special promotion making me feel like a special customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued patronage of Murdock Hyundai. We appreciate your business!

aftercare sucks

I was happy with the salesman and the whole process of buying the car. However the service department did nothing to impress me, or help me out for that matter.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Training

It would be nice if the sales staff was more experienced, this problem is not unique to Murdock. I believe the sales staff in Cache county is underpaid therefore a lot of inexperience staff. Please look into ways that there can be a pay scale employees can survive off of.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. We do have a solid training program but some fairly new salespeople. We'll continue working on their training and development!

Awesome salesman but poor discount clarity

Our salesman was top notch. We wouldn't have bought a Hyundai if it wasn't for him. He deserves a 5-star rating. When transferred to financing is where they let us down. We were told trade-in's were going to be given so much over KBB but we weren't. They had a discount on the windshield, but didn't realize that was conditional on qualifying on your credit. Lastly when we pointed out that the car didn't have an owners manual to the sales manager told us to, "just buy one off eBay."

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Review of Murdock Hyundai

The people at Murdock Hyundai were friendly and willing to work with me despite a difficult situation with my deposit. I felt rushed and completely overwhelmed and wanted my deposit back until I knew for sure what I wanted. After doing my homework, I felt confident going back to Murdock and purchasing the car that I wanted even though it didn't have leather seats. They told me I could have a local company replace the cloth seats with leather. This made me very happy! I am very happy with the results. It looks amazing. This car has everything I wanted. I know I was a pain in the butt but I did eventually buy a car from Murdock. So far I am very happy with the car and the customer service I have received.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for your feedback. We're glad we could help you find the car you wanted and get the leather taken care of!

Sales Review

Worked hard to get requested vehicle, had to go far and wide to find and retrieve it. Would like a response to coupon sent from Hyundai Motor for being a VW Diesel owner $1000.00 coupon but can not get anyone to commit for the money!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

tucson

we like dealing with Hyundai. Have been treated well. Good follow up. we really like your service department they researched problem and fixed very timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best car shopping experience

Tyler Merrill is an exceptionally good salesman and is very down to earth and humble in helping his customers. During our visit many people came to see Tyler and receive help from him (which in no way hindered, annoyed or prolonged my visit) I could tell that this was a man of good integrity and a heart for the customers. I could tell he was more concerned for me and my needs, rather than what was in my bank account and moving a car off of the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I drove over 400 miles just to deal with Murdock.

Throughout the entire process, I received outstanding service from Logan, our salesman, and the entire staff at Murdock. I have a Hyundai Dealership around the corner from my house in St. George, UT, but I elected to drive the 400 miles up to Logan to deal with the Murdock dealership. I wanted a Black-on-Black 2018 Santa Fe Sport Ultimate 2.0T with the tech package. Logan got me the exact car I wanted (they had to have it delivered from one of their ports), had it on time and ready to go. I absolutely love the car, and I have zero regrets in the entire process. Outstanding service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good Stuff

Excellent job. Very satisfied with my vehicle and maintenance. The salesman were very friendly and did a great job! I will definitely be coming back here in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.