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Citrus Motors Ford (OEM)

(594 reviews)

Reviews

(594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Citrus Motors Ford (OEM) from DealerRater.

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Great customer service

My experience was amazing! Best customer service ever! Josh is the gentleman that helped me. He was awesome very friendly and efficient. Everyone there was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Cesar was great. He made sure I received good service and got what was needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Cesar in the service department is extremely nice and gives great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for your feedback. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.

MARIO DETTMER

I went to the dealer to fix my tire and I found out there was no insurance went they told me I did went I buy this car very disappointed no more comments.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mario, thank you for taking the time to leave us your comments. We would like to speak with you regarding this matter so we can address your concerns and add some clarity to your situation. Please reach out to Buck at (909) 295-9918 at your earliest convenience so we can begin working with you to make this better. Take care!

Quick service

Went in for an oil change. Was in and out within 45 min. Staff was very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. Thanks again for the great review of Citrus Motors!

Car Service

Your employees are always polite and efficient and your dealership is always spotless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are ecstatic to read your review of our location, Sandra. Feel free to stop by if you need any assistance in the future!

Outstanding customer service

My parents, aunt and uncle, and I went car shopping for a brand new car due to the fact that I've bought used cars in the past and they've always given me trouble. I am a college student with a part time job so we were looking for something not too extravagant and affordable that would give me a low monthly payment. I had my mind set on a 2016 Kia Forte that was shown to me and test drived by Tyler Mann who was perfectly nice and extremely helpful. This car wasnt exactly around my budget but Darin Fectzo and Anthaun Chambers sat down end negotiated monthly payments for about three hours. My parents and uncles we're very pushy, persistent and impatient, but both of these gentlemen remained calm and cool and never showed any signs off annoyance or displeasure. They negotiated and renegotiated countless of times until finally we both compromised on a price and purchased the car. I definitely recommend citrus motors and these previously mentioned employes to anyone who is looking to purchase a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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AWESOME DEALERSHIP - I'll be back!

We bought a used vehicle from Citrus Motors and we could not be happier with the vehicle for Citrus Motors. They went above and beyond in providing us outstanding customer service. Along with that the salesperson was not pushy, but was helpful, knowledgable, attentive, friendly and personable. Even the lady who supplied the paperwork was professional and knowledgable. This is my fourth transaction with Citrus Motors, and I will definitely return here for future transactions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service all around

This is going to care of all my needs and wants and a new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, thank you for sharing your recent experience at Citrus Motors. Feel free to stop by if you ever need any more help.

Thanks Kia for exceptional services!

Jacob Narasky was my service advisor and he was very professionnal and made sure all my service needs where meet. In additional, Jacob informed me of my 3 year anniversary service. I found this to be very favorable in cost; as well as, a free car was that was excellent. Thanks Jacob for your excellent service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! Thanks for the feedback and strong recommendation!