Reviews
Write a reviewxxxx POOR DEALERSHIP NEVER CONTACTED ME CHECKED BACK 6
xxxx POOR DEALERSHIP NEVER CONTACTED ME CHECKED BACK 6 DAYS LATER TRUCK WAS SOLD ON DAY # 6 SMDFH
xxxx POOR DEALERSHIP NEVER CONTACTED ME CHECKED BACK 6
xxxx POOR DEALERSHIP NEVER CONTACTED ME CHECKED BACK 6 DAYS LATER TRUCK WAS SOLD ON DAY # 6 SMDFH
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Terrible experience!
Terrible experience! Typical games and bait and switch. Totally wasted my time. They aren’t trustworthy or reliable. Management doesn’t even care to hear feedback or help. Don’t bother.
Terrible experience!
Terrible experience! Typical games and bait and switch. Totally wasted my time. They aren’t trustworthy or reliable. Management doesn’t even care to hear feedback or help. Don’t bother.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I truly apologize for the experience you had, I will make sure we do what we can to correct this situation. Do you mind telling me a little bit more details about your experience ? Who were you working with exactly?
Good dealer contact; provided information and additional
Good dealer contact; provided information and additional pics of the SUV that I was interested in. I have not purchased anything yet, but will certainly keep this SUV and dealer in mind.
Good dealer contact; provided information and additional
Good dealer contact; provided information and additional pics of the SUV that I was interested in. I have not purchased anything yet, but will certainly keep this SUV and dealer in mind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our staff is committed to providing each of our clients with the best automotive experience whether it be regarding sales or service!! Thank you so much for your positive comments and we look forward to seeing you in the future!!!
My 2023 Chevy Colorado has left me stranded twice due to
My 2023 Chevy Colorado has left me stranded twice due to the software. I entered an appointment 2 weeks in advance to get my oil changed, tires rotated and check the current software version on the truck to see if it was the latest (I told them if it needed to be upgraded I would make another appointment). They did the oil change and the tire rotation but refused to check the version and told me to make another appointment. They had two weeks to reschedule the appointment to get everything done but instead, I have to waste more of my time and drive 52 miles so they can check the software. If it is up to date, it's a wasted trip- they could have checked it when I was there. GM is horrible in letting customers know their software needs to be upgraded, a terrible process of upgrading the software and this dealer isn't sensitive to that. Chevy has it locked in with the software so you can't go to a third party but I can go to a different dealer. The $47,000 truck has 7,500 miles on it. Due to the lack of support from GM and the dealers, I really regret buying it.
My 2023 Chevy Colorado has left me stranded twice due to
My 2023 Chevy Colorado has left me stranded twice due to the software. I entered an appointment 2 weeks in advance to get my oil changed, tires rotated and check the current software version on the truck to see if it was the latest (I told them if it needed to be upgraded I would make another appointment). They did the oil change and the tire rotation but refused to check the version and told me to make another appointment. They had two weeks to reschedule the appointment to get everything done but instead, I have to waste more of my time and drive 52 miles so they can check the software. If it is up to date, it's a wasted trip- they could have checked it when I was there. GM is horrible in letting customers know their software needs to be upgraded, a terrible process of upgrading the software and this dealer isn't sensitive to that. Chevy has it locked in with the software so you can't go to a third party but I can go to a different dealer. The $47,000 truck has 7,500 miles on it. Due to the lack of support from GM and the dealers, I really regret buying it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We aim to exceed all our customers expectations, and we are sorry to hear that your visit with us was not a great experience. Please give us a call at 252-915-3403 to discuss this. Thanks so much and we look forward to hearing from you.
I cannot properly rate the dealership.
I cannot properly rate the dealership. I was told that they are no longer accepting orders for EVs including the Lyriq
I cannot properly rate the dealership.
I cannot properly rate the dealership. I was told that they are no longer accepting orders for EVs including the Lyriq
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (252-915-3376) to discuss your concerns, as your satisfaction is of utmost importance to us.
We are having problems with our Trax, whose warranty
We are having problems with our Trax, whose warranty expires within a few days. Charles Boyd Chevrolet told us that it cannot look at our car until after the warranty expires. If it sees the car after the warranty expires, it will not honor the warranty.
We are having problems with our Trax, whose warranty
We are having problems with our Trax, whose warranty expires within a few days. Charles Boyd Chevrolet told us that it cannot look at our car until after the warranty expires. If it sees the car after the warranty expires, it will not honor the warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an excellent experience, so we are disappointed to hear that yours was not up to par. Please contact us at (252) 915-3368 if you would like to discuss your concerns, as your satisfaction is of utmost importance to us.
Informed that the price was actually higher than the
Informed that the price was actually higher than the original window sticker due to supply
Informed that the price was actually higher than the
Informed that the price was actually higher than the original window sticker due to supply
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We absolutely strive to provide our customers with an excellent sales experience, so we are disappointed to hear that yours was not up to par. Please contact us at (252) 915-3368 if you would like to discuss your concerns, as your satisfaction is of utmost importance to us.
Great place to do business and have your vehicle service.
Great place to do business and have your vehicle service.The sales department is really awesome to deal with.
Great place to do business and have your vehicle service.
Great place to do business and have your vehicle service.The sales department is really awesome to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this great review! We appreciate your business and your trust in us! Come back to see us soon!
for one my car all way get fix right the frist time i all
for one my car all way get fix right the frist time i all wqy be well threre
for one my car all way get fix right the frist time i all
for one my car all way get fix right the frist time i all wqy be well threre
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome! So glad we were able to help you out! Thank you for your business and trust in us! Enjoy your day and come see us soon!
Good but took longer than expected.
Good but took longer than expected. Promise one day took too days. Good waiting area.
Good but took longer than expected.
Good but took longer than expected. Promise one day took too days. Good waiting area.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We apologize for it taking longer than promised. If you'd like to call to discuss, you are more than welcome! Thank you for your business and trust in us! We appreciate the high star rating! Please enjoy your day and we hope to see you again!