Mercedes-Benz of San Jose

Great customer service and exceptional financial department. Very knowledgeable team and welling to make your purchasing experience excellent. Highly recommended as they have enough teams to help.

Earlier in the summer my car was broken into and they stole the key to my lug nuts. I felt insecure after that, thinking the thieves would come back for the tires, so I went to this dealership and had them replace them. Erwin, in sales, was friendly and efficient and he changed all the lug nuts for me, right there on the spot. I didn't have to wait at all. Jose Arellano, in service was also very knowledgeable and helpful in replacing my key, which had also been lost. This was a stressful time for me, since I felt afraid my car would get broken into again but the service Jose provided helped a lot, since he kept me posted on the status of my key and also helping to get me back in the shop asap so it could be taken care of quickly. I've had a few questions regarding my C300 since then and he is always willing to help me and answer my questions. In the past, I have also gone to Mercedes of Stevens Creek and the service there was not as memorable. Great job to the Mercedes of San Jose team! Your courteous and helpful customer service is highly appreciated and will definitely keep me going to this location versus any other for all my Benz's needs.

It?s been a while since we bought a new car and it was a difficult decision between a Porsche Cayenne and a Mercedes GLE 350, the Mercedes won. The insurance costs were the factor. Ryan our salesperson was highly professional and knowledgeable with a genuine personality. He went above and beyond to make the process run smoothly.

I don’t know much about cars, but everyone here was incredibly warm, patient, and professional. They offered me a very fair deal and even took the time to teach me some useful tips for driving my new car. The whole process was smooth and enjoyable. Andy is a truly professional salesperson, and I’m very grateful for his help.

I recently leased a GLC 350e from this showroom and had an excellent experience. I walked in casually one afternoon and met Matthew Santos, who patiently explained the different options, arranged test drives, and helped me close a deal the very same day. A week later, I had a question about one of the settings and returned to the showroom. The team was just as patient and took the time to explain everything in detail. Their professionalism and customer care really stood out to me, and I would definitely choose this showroom again for my next car.

Yes I purchased a car. We like them. There nice simple people. Definitely we will recommend them to our friends.

My husband and I had a very pleasant and smooth process in purchasing a used car that we really love. Joseph Ngo was quickly responsive to all of my communications in setting up a time that worked for us all to do a test drive and ultimately purchase the vehicle. The finance officer was also warm and capable and everything was a positive experience.

I will recommend all my friends and family to buy vehicles in this dealership especially with Matthew?s help I found a vehicle that I needed

I came here as a very first time but I experienced BEST CUSTOMER SERVICE and I bought a Mercedes Sprinter 2025 FOR MY LIMOUSINE BUSINESS. My experience was great and I strongly recommend this specific dealership for your car buying.

From the moment I walked into Mercedes of San Jose, I was made to feel as if everyone wanted me to have the best possible vehicle at the best possible price from the clean and well appointed surroundings to the laid back no pressure sales and the efficiency of the finance department I was able to leave happy!