Reviews
Our salesman was Joe Vargas and he was knowledgeable,
Our salesman was Joe Vargas and he was knowledgeable, polite, friendly and non-pressuring. Unfortunately, the car we purchased had a recall and we couldn't take it home till it was fixed. Alex Amiri made it right by reimbursing us for a rental car and giving us a loaner car. They also offered to make our first payment and all payments after that we wouldn't have the car. Luckily for them, the car was fixed and only one car payment will be needed. That is good customer service and we would highly recommend Villa Ford.
Our salesman was Joe Vargas and he was knowledgeable,
Our salesman was Joe Vargas and he was knowledgeable, polite, friendly and non-pressuring. Unfortunately, the car we purchased had a recall and we couldn't take it home till it was fixed. Alex Amiri made it right by reimbursing us for a rental car and giving us a loaner car. They also offered to make our first payment and all payments after that we wouldn't have the car. Luckily for them, the car was fixed and only one car payment will be needed. That is good customer service and we would highly recommend Villa Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Joe and Alex. Our team is dedicated to providing excellent service, and we're glad we could help make things right. We appreciate your recommendation and look forward to serving you again! Sincerely, Scott Wade General Manager customercare@villaford.com
Love that they are conveniently open for service on
Love that they are conveniently open for service on Saturday. Very helpful with arranging transportation and delivery of vehicle when service was completed.
Love that they are conveniently open for service on
Love that they are conveniently open for service on Saturday. Very helpful with arranging transportation and delivery of vehicle when service was completed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Marci! We're glad you found our Saturday service convenient and that our team could assist with transportation. Your feedback helps us continue to improve and serve you better. We look forward to seeing you again! Sincerely, Scott Wade General Manager customercare@villaford.com
Was told car would be ready in 5 hours and car was ready
Was told car would be ready in 5 hours and car was ready in 2 hours. Jane was excellent fast reliable service
Was told car would be ready in 5 hours and car was ready
Was told car would be ready in 5 hours and car was ready in 2 hours. Jane was excellent fast reliable service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Len, We're thrilled to hear you had such a positive experience and that Jane provided excellent service. We always aim to exceed expectations, and your feedback makes it all worthwhile! Sincerely, Scott Wade General Manager customercare@villaford.com
Mingo is awesome.
Mingo is awesome. He always goes out of his way to make things easy. Great communication great service!
Mingo is awesome.
Mingo is awesome. He always goes out of his way to make things easy. Great communication great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's so nice to hear that Mingo provided you with excellent service and communication. Our team is dedicated to making your experience as smooth as possible. We appreciate your support! Sincerely, Scott Wade General Manager customercare@villaford.com
Fairly easy to work and communicate with.
Fairly easy to work and communicate with. Had a truck in stock that fit what I was looking for. Jane in the service department is a pleasure to work with.
Fairly easy to work and communicate with.
Fairly easy to work and communicate with. Had a truck in stock that fit what I was looking for. Jane in the service department is a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear you found the perfect truck and enjoyed working with Jane. Our team is committed to making the experience easy and enjoyable. We appreciate your feedback and look forward to serving you again! Sincerely, Scott Wade General Manager customercare@villaford.com
Great service team at Villa Ford!
Great service team at Villa Ford! They serviced my Bronco quickly and delivered it back to my home when they were done. :-)
Great service team at Villa Ford!
Great service team at Villa Ford! They serviced my Bronco quickly and delivered it back to my home when they were done. :-)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had a great experience with our service team and appreciate your kind words. It's our goal to provide efficient service and convenience to our customers! Sincerely, Scott Wade General Manager customercare@villaford.com
Jeff Goldsmith the sales manager is on top of his game!
Jeff Goldsmith the sales manager is on top of his game! He is the GOLD standard! Completely satisfied with our purchase! Ken M. Pleasanton CA
Jeff Goldsmith the sales manager is on top of his game!
Jeff Goldsmith the sales manager is on top of his game! He is the GOLD standard! Completely satisfied with our purchase! Ken M. Pleasanton CA
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ken, We're thrilled to hear about your great experience with Jeff and your satisfaction with your purchase. Your feedback motivates us to keep delivering top-notch service! Sincerely, Scott Wade General Manager customercare@villaford.com
PATRICK O'BRIEN WAS VERY PROFESSIONAL AND QUICK TO ANSWER
PATRICK O'BRIEN WAS VERY PROFESSIONAL AND QUICK TO ANSWER ANY QUESTIONS. GREAT CUSTOMER SERVICE.
PATRICK O'BRIEN WAS VERY PROFESSIONAL AND QUICK TO ANSWER
PATRICK O'BRIEN WAS VERY PROFESSIONAL AND QUICK TO ANSWER ANY QUESTIONS. GREAT CUSTOMER SERVICE.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jessica, Our team is dedicated to providing exceptional service, and it’s great to know Patrick met your expectations. We appreciate your support! Sincerely, Scott Wade General Manager customercare@villaford.com
We take are company trucks there and personal.
We take are company trucks there and personal. We never have any issues , good people good service
We take are company trucks there and personal.
We take are company trucks there and personal. We never have any issues , good people good service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Blad, We're thrilled to hear that you consistently have a great experience with our team. We appreciate your trust in us for both your company trucks and personal vehicles. Looking forward to serving you again! Sincerely, Scott Wade General Manager customercare@villaford.com
My last experience with Villa Ford was very good.
My last experience with Villa Ford was very good. I wanted a simple oil change, tire rotation and my break pads checked. They completed the work in a timely manner without trying to upsell me other jobs. I did noticed two of my tire air caps missing. I didn’t call or go back to get them replaced.
My last experience with Villa Ford was very good.
My last experience with Villa Ford was very good. I wanted a simple oil change, tire rotation and my break pads checked. They completed the work in a timely manner without trying to upsell me other jobs. I did noticed two of my tire air caps missing. I didn’t call or go back to get them replaced.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad that you received quality service, but it's disappointing that these tire caps were not put back on. We will be addressing this with our team and should you need us to provide you with new caps, please contact me. Regards, Mike Papp Parts & Service Director mpapp@villaford.com