Reviews
My service advisor was Domingo (Mingo). He was extremely...
My service advisor was Domingo (Mingo). He was extremely professional and friendly. He fought on my behalf to have the mechanical issue covered under the warranty and was successful. More than that, he kept me updated and was very helpful throughout the entire visit. I would like to personally thank Mingo for all his help, I’m definitely a customer for life!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about how happy you left our dealership and we are so grateful to have you as part of our family. Please do not hesitate to let us know if there is anything we can do for you in the future! Sincerely, Scott Wade General Manager customercare@villaford.com
Great Customer Service
Best experience buying a new truck from a dealership. Everything went smooth, got a great deal no haggling. Salesman was very professional. Very very happy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It’s great to know that our staff was able to give you the car-buying experience you were looking for! Thank you for choosing us and we hope to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com
Excellent service from Villa Ford! Took my car in for a...
Excellent service from Villa Ford! Took my car in for a basic oil change then their tech noticed an oil leak, 100% covered under warranty and I was able to get into a super nice loaner same day! Had my car back good as new in a couple days and they even washed it for me! Definitely going back here again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to see that we were able to get your car back to running like new! Thank you for your feedback and we look forward to seeing you again! Sincerely, Scott Wade General Manager customercare@villaford.com
Great experience at Villa Ford!
Brian Boyda was awesome and helped us all the way from Las Vegas to Villa Ford - the entire purchase experience was very professional, friendly, and reasonable. Definitely 2 thumbs up! Adrian & Hao
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn't be happier to see that Brian went above and beyond to provide you with a quality experience. If you ever need anything, feel free to stop by and see us again! Thanks so much! Sincerely, Scott Wade General Manager customercare@villaford.com
Amazing sales and service. This is my 6th vehicle I’ve...
Amazing sales and service. This is my 6th vehicle I’ve purchased from Villa Ford and I’ve yet to be disappointed. They take care of their customer base.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Thank you for your loyalty and please do not hesitate to let us know if there is anything else we can do for you in the future! Sincerely, Scott Wade General Manager customercare@villaford.com
Had a great buying experience today at Villa Ford. Our...
Had a great buying experience today at Villa Ford. Our salesman Harrison Brown, provided excellent customer care and was a professional throughout the entire process. In fact, I must say that every person we came in contact with while at the dealership was very friendly and courteous. Thank you Villa Ford for making my F-250 Lariat purchase a positive experience! Additionally, everyone was observant of the Coronavirus PPE.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Harrison is awesome and we're so happy to see that he worked hard to get you into the vehicle you deserve. You know you're always welcome to come back to see us anytime you want! Thanks so much again! Sincerely, Scott Wade General Manager customercare@villaford.com
Great buying experience with Harrison @ villa Ford
Had a great buying experience today at Villa Ford. Our salesman Harrison Brown, provided excellent customer care and was a professional throughout the entire process. In fact, I must say that every person we came in contact with while at the dealership was very friendly and courteous. Thank you Villa Ford for making my F-250 Lariat purchase a positive experience! Additionally, everyone was observant of the Coronavirus PPE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Providing 5-star service is our top priority, which is why we're happy to see you received just that. We're so thankful that you took the time to reach out to us, and we really cannot wait to see you soon! Sincerely, Scott Wade General Manager customercare@villaford.com
GREAT SERVICE CONSULTANT
YOUR SERVICE REP JOEL ANGULO IS THE BASE I WON'T HAVE ANYONE ELSE HE'S TAKEN CARE MY CAR FOR OVER TEN YEARS KEEPS IT RUINING GREAT MAKES SURE EVERYTHING IS DONE ACCORDING TO SCHEDULE KEEPS ME UP TO DATE ON THE WORK BEING DONE & WHEN IT WILL BE READ FOR PICK UP ETC.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience. We hope to see you again shortly! Sincerely, Scott Wade General Manager customercare@villaford.com
Sheldon Pope is an OUTSTANDING service technician!
Always handles my requests personally and professionally! I wouldn't deal with anyone else, as he knows how I think and knows to treat my truck like it was HIS.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so proud of Sheldon and his efforts to make sure you left a happy customer! Thank you for your feedback and we can't wait to see you back here again! Sincerely, Scott Wade General Manager customercare@villaford.com
Service Department Nightmare
Bought my fourth new F-250 diesel from Villa Ford, Ford of Orange in January and had problems with Power on take off. Took it to service and was told they could not find any issues and their computer showed no issues, so there was nothing they could do even though they Knew something was wrong. I had to take my truck to another facility to get it fixed. Very Poor customer Service.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Steve, We're disappointed to see that we were unable to diagnose any issue with your truck. We take pride in providing quality and accurate service and should this issue persist with your truck, we'd like to take another look and hopefully be able to diagnose and resolve the issue this time. Regards, Baron Peoples customercare@villaford.com