Parks Chevrolet Huntersville

I used cars.com to narrow my search for a specific vehicle and trim level. I submitted a request to Parks asking if a specific vehicle was still available. They responded with “send us your phone number and email so we can put you on our contact list”. Never answering the question about the vehicle. I responded with the question is “X” vehicle still available. A woman contacted me and said the price was $8,000 more than listed. Accessories and whatever. Asked 3 times to get the sticker from the vehicle so I could se exactly what was on the vehicle. After being told she would get back to me first thing in the am. She finally responded at 330 the next day with. “That vehicle is sold but we have another one that is the same at a different store. And said if I wanted to get it I should put down a $500 deposit. I asked for the sticker again several times to only be told after the 4th time. That truck was sold as well. This was over a week ago and both stock number vehicles are still listed as available on their lots. This is the second time I have got this run around from Parks Chevy and I will never do business with them. I purchased my second truck in 2 years from Modern Chevy in Winston Salem and what a pleasure they were to work with.

Cameron my advisor made my experience awesome while waiting on my Tahoe to be repaired

My advisor, Morris, was very helpful, he treated me as a valued customer. The vehicle inspection was very thorough. I am a returning customer, and I will continue to be.

Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs.

Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs.

Great sales staff and follow up. Would recommend to a friend. The purchase process was quick and easy. They got me the exact truck and options that I wanted.

Everyone at the dealership was friendly and knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were doing.

Worked with Chris Haverstick on the purchase of a 2023 GMC Sierra. Very knowledgeable of the process and answered everything question throughly. He even helped drop my insurance prices a month! They also hooked me up with a sweet deal on the extended warranty! Very easy to work with and the process couldn’t have went smoother. Highly recommend this dealership for the next purchase of your new or used vehicle!

Worked with Chris Haverstick on the purchase of a 2023 GMC Sierra. Very knowledgeable of the process and answered everything question throughly. He even helped drop my insurance prices a month! They also hooked me up with a sweet deal on the extended warranty! Very easy to work with and the process couldn’t have went smoother. Highly recommend this dealership for the next purchase of your new or used vehicle!

Just wanna let know I was not satisfied with customer service today Chris is full of xxxx had me and my lady come all the way to the dealer this evening the car we were going to get was gone and he didn’t even notify us he just talked and text me all day the car was sold this morning why the xxxx would he have me come all the way there and to put the icing on the cake he wasn’t even there today I will never be returning to this dealer ever that xxxx is unacceptable a Waiste of our time he’s definitely not a good salesman you gone notify me through text message when I got to the dealer saying the car was sold what kind of xxxxen dealership yall running up there I will be advising no one to shop at that location that was straight xxxxxxxx