Reviews
Everyone made our buying experience a pleasure.
Everyone made our buying experience a pleasure. I worked recommend this dealership to everyone I know
Everyone made our buying experience a pleasure.
Everyone made our buying experience a pleasure. I worked recommend this dealership to everyone I know
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Rosen Hyundai of Algonquin. We're glad to hear our team made your buying experience enjoyable.
Eddie was great!
Eddie was great! Thanks!! Would highly recommend Rosen!! Honest, fair, quick, Would recommend this dealer for anyone purchasing a Hyundia!
Eddie was great!
Eddie was great! Thanks!! Would highly recommend Rosen!! Honest, fair, quick, Would recommend this dealer for anyone purchasing a Hyundia!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words about our team and the recommendation. We're glad you had a positive experience with Rosen Hyundai of Algonquin.
As a you are always apprehensive about purchasing a new
As a you are always apprehensive about purchasing a new vehicle. Mike Becker is the best.
As a you are always apprehensive about purchasing a new
As a you are always apprehensive about purchasing a new vehicle. Mike Becker is the best.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review. We’re glad our Sales Team at Rosen Hyundai of Algonquin helped make your car-buying experience a comfortable one and provided the excellent service you were looking for. It would be our pleasure to assist you again for any future needs.
The whole staff was highly knowledgeable and
The whole staff was highly knowledgeable and professional. Actually their service was above and beyond expectations
The whole staff was highly knowledgeable and
The whole staff was highly knowledgeable and professional. Actually their service was above and beyond expectations
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your 5-star review. It’s great to know our Sales Team at Rosen Hyundai of Algonquin was highly knowledgeable, professional, and exceeded your expectations. Please don’t hesitate to contact us if we can be of any further assistance.
This is a great place!
This is a great place! The general manager, Brennan Kresal, is a great guy and great to work with!! I would highly recommend this dealership.
This is a great place!
This is a great place! The general manager, Brennan Kresal, is a great guy and great to work with!! I would highly recommend this dealership.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thankful for your high recommendation. Our team strives to provide a great experience, and we're glad you felt that way with us at Rosen Hyundai of Algonquin.
The staff was knowledgeable and very helpful with all
The staff was knowledgeable and very helpful with all questions. Every department was great in their work.
The staff was knowledgeable and very helpful with all
The staff was knowledgeable and very helpful with all questions. Every department was great in their work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Extremely Disappointing Experience at Rosen I had a
Extremely Disappointing Experience at Rosen I had a very frustrating experience at Rosen recently while trying to purchase a used vehicle. I was passed around between multiple salespeople before finally working with Christian. At first, he seemed friendly, but things quickly took a turn. After noticing some damage on the car, I asked if there was room to negotiate $1,000 off the price. Instead of working with me, I was presented with numbers that included nearly $3,000 in optional protection packages I never requested. When I clearly stated I didn’t want any of those add-ons and just wanted the payment based on the actual car price, I was told they were “required” and that nothing would be removed—delivered with attitude and no explanation. What’s most disappointing is that I’ve previously bought a vehicle from Rosen and had a much better experience. This time, I felt pressured, disrespected, and misled. It’s unfortunate to see the decline in customer service. I won’t be returning, and I wouldn’t recommend this location based on how I was treated.
Extremely Disappointing Experience at Rosen I had a
Extremely Disappointing Experience at Rosen I had a very frustrating experience at Rosen recently while trying to purchase a used vehicle. I was passed around between multiple salespeople before finally working with Christian. At first, he seemed friendly, but things quickly took a turn. After noticing some damage on the car, I asked if there was room to negotiate $1,000 off the price. Instead of working with me, I was presented with numbers that included nearly $3,000 in optional protection packages I never requested. When I clearly stated I didn’t want any of those add-ons and just wanted the payment based on the actual car price, I was told they were “required” and that nothing would be removed—delivered with attitude and no explanation. What’s most disappointing is that I’ve previously bought a vehicle from Rosen and had a much better experience. This time, I felt pressured, disrespected, and misled. It’s unfortunate to see the decline in customer service. I won’t be returning, and I wouldn’t recommend this location based on how I was treated.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Chris, Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent car-buying experience with our Sales Team, focusing on the level of customer care you encountered, the pricing of our inventory, and the valuation of your trade-in. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Dominick Logan General Manager dominicklogan@rosenautogroup.com
Jamal's lack of professionalism (rude, defiant,
Jamal's lack of professionalism (rude, defiant, argumentative, lack of knowledge) was unmatched by any other serviceman in my life. Never have I been so angry about the completely fraudulent misconduct by this man. He'd lie about everything! He'd say he'd call and wouldn't; he'd get on the phone and make up stories about parts being there, schedule an appointment for me, but when I got there, blamed others for the part missing (went on for months!) until finally I was so frustrated from being given the run-around and having to climb through my passenger door to reach in to unlock my driver's door that I was reduced to tears. I truly believe Jamal has learned to cover up his mistakes by making excuses. DON'T BUY FROM THIS LOCATION - ESPECIALLY IF JAMAL STILL WORKS THERE!
Jamal's lack of professionalism (rude, defiant,
Jamal's lack of professionalism (rude, defiant, argumentative, lack of knowledge) was unmatched by any other serviceman in my life. Never have I been so angry about the completely fraudulent misconduct by this man. He'd lie about everything! He'd say he'd call and wouldn't; he'd get on the phone and make up stories about parts being there, schedule an appointment for me, but when I got there, blamed others for the part missing (went on for months!) until finally I was so frustrated from being given the run-around and having to climb through my passenger door to reach in to unlock my driver's door that I was reduced to tears. I truly believe Jamal has learned to cover up his mistakes by making excuses. DON'T BUY FROM THIS LOCATION - ESPECIALLY IF JAMAL STILL WORKS THERE!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We value your satisfaction and appreciate you taking the time to share your experience. We would like the opportunity to discuss your recent visit to our Service Department, focusing on the level of customer care you received and the wait time for the parts required to complete the door repair. Please provide me with your preferred contact information at a time that is best for you. Thank you, Jeff Bravieri Service Manager jeff.bravieri@rosenautogroup.com
HORRIBLE Service Advisor!
HORRIBLE Service Advisor!!!! STAY AWAY!!!! Especially if you're a woman! Jamal Mumford - talked over me, interrupted me, was argumentative and debated what I was told by not only Firestone (with a video) but also what I was told by another Hyundai dealership that did warranty work on my car. The other dealer even asked Rosen to call them to talk about what is wrong with the car, but Jamal wouldn't even let me speak. I bought my car here, but won't be back ever.
HORRIBLE Service Advisor!
HORRIBLE Service Advisor!!!! STAY AWAY!!!! Especially if you're a woman! Jamal Mumford - talked over me, interrupted me, was argumentative and debated what I was told by not only Firestone (with a video) but also what I was told by another Hyundai dealership that did warranty work on my car. The other dealer even asked Rosen to call them to talk about what is wrong with the car, but Jamal wouldn't even let me speak. I bought my car here, but won't be back ever.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Nick Arena was our salesman, stellar job.
Nick Arena was our salesman, stellar job. Polite young man , hard worker. We bought the 2025 Sante Fe.
Nick Arena was our salesman, stellar job.
Nick Arena was our salesman, stellar job. Polite young man , hard worker. We bought the 2025 Sante Fe.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carl, thank you for taking the time to leave a review. It’s always encouraging to read about a Sales Team member who steps up and delivers a stellar experience. Congratulations on your new 2025 Hyundai Santa Fe, wishing you many enjoyable miles ahead! Reach out to us at Rosen Hyundai of Algonquin if you need any further assistance.