Reviews
We came to Russel Smith to buy a new Pilot based on a...
We came to Russel Smith to buy a new Pilot based on a friend's recommendation. I rate this dealership & our agent, Ali Fard the highest because of the service and friendliness we received. They were sensitive & accommodating to our budget and to our needs. We would recommend Russel Smith Honda and Ali Fard to our friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this excellent review! With customer satisfaction being our top priority we are happy to hear that Ali was able to provide such excellent service. I know he will be thrilled to hear you had such kind words regarding his efforts. We are always here to help so do not hesitate to let us know if there is anything we can do. Thank you for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and monthly specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
This was my very first BRAND NEW CAR!! The experience...
This was my very first BRAND NEW CAR!! The experience was awesome! From my salesman, to T.J. the manager to the finance specialist, Mrs. Cousins! I was VERY pleased and impessed with the customer service, the entire deal, the education, the time and patience my salesman had with us when we bought our car! I trust this professional team and I HIGLY recommend this dealership to anyone wanting to purchase a car without drama, games, and difficulties! I went in, chose a car, was approved, and drove off with my car all in one day! HONDA is a great automobile (this is my 2nd one) and the quality of car, quality of the team//staff made me one HAPPY LADY!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this great review! Our customers are our top priority and we are happy to hear you had such a great experience during your recent trip to Russell & Smith Honda. We will always be here to help so please do not hesitate to let us know if you have any questions regarding your new car. Thank you so much for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and monthly service specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
I have been dealing with Russell & Smith Honda for...
I have been dealing with Russell & Smith Honda for over 2 years now with impecable service every time, but above all, Ray Huddleston has made the difference between great and excellent service. I will recommend this dealership (and specially Ray) to all my friends with my highest personal ratings.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for setting time aside to share this feedback about our service department. We love having great team members like Ray and we're ecstatic to read that you have enjoyed working with him. We sincerely appreciate your recommendation and we look forward to providing you with excellent customer service in the future. Don't forget to like us on Facebook and follow us on Twitter for dealership news and exclusive coupons! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
Russell and Smith from beginning to end treated me with...
Russell and Smith from beginning to end treated me with the utmost respect. They made the process hassle free along with making me feel like a valued customer. I was torn between two vehicles and it is because of their wonderful service that I made the decision to go with Honda. Thank you for all your hard work and I look forward to many Honda's in years to come!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave such an excellent review! We strive to give our customers the highest levels of customer service that they deserve and we are thrilled to hear that you encountered this during your experience with Russell & Smith Honda. We can’t tell you how happy it makes us to hear that we have made a customer for years to come and we will do everything we can to continue providing you with the service that won you over in the beginning. Let us know if there is anything else we can do to help. Thank you for choosing Russell & Smith Honda and find us on Facebook and Twitter to get exclusive deals and the latest news. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
Best car buying experience since I bought my first...
Best car buying experience since I bought my first car 53 years ago! Ray was thorugh, prompt, complete and best price in town! Even provide a trade in price over the phone that was within $500 of expectation and that was after Internet price for a new car with all the taxes, fees, etc had been provided. Will buy my next car from Ray and will direct friends to Ray at RUSSELL & Smith. A top 5 rating. Lawrence Behrmann
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for this awesome review! We're all so happy to hear that our team could provide you with your best car buying experience and we eagerly look forward to seeing you again. We hope that you are enjoying driving your new car and we'll be more than happy to assist you if you have any questions or concerns moving forward. Make sure to check out the exclusive coupons and special offers that we advertise on our Facebook and Twitter pages. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
Micah is very frank and friendly during phone conversion...
Micah is very frank and friendly during phone conversion and our visit. He is very efficient during the sale and transaction process. He is company men....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We sincerely appreciate you setting time aside to write this review. We know that Micah will be very gratified to hear that you found him to be both friendly and efficient. We love receiving customer feedback, so please don't hesitate to contact us any time that we can help you out in the future. Don't forget to follow us on Twitter and like us on Facebook! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
My sales person Ray Huddleston was very patient with me...
My sales person Ray Huddleston was very patient with me after I asked to test 3 cars. He was friendly and kind. We started off talking on the interest asking for the best the rate. And to my surprise, I received a very good rate from him at the very first response. It wasn't any hassling back and forth. The quote at the bottom stated 24 hours to agree upon, but he agreed to letting me have it beyond that time. I was supposed to visit the dealership on a Thursday, I called to let him know I really can't make it until Saturday and was the quote still go, and yes it was. After finalizing which car I wanted I was taken to Ami in Finance. She too was a pleasant to work with. I went into the dealership with an interest rate that I thought was already good from a credit union, but thought I would give Honda a try, curious about what they would offer. Ami assisted me, asked me a few questions and shortly returned stating the best interest rate ever. I was very thankful for the assistance of both Ray H and Ami. Yes I would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing this great story about Ray and Ami! We always want to make sure we're doing everything we can to provide the best service possible and it's great to hear that you would be willing to recommend us to others. We hope that you are enjoying driving your new car and we look forward to working with you in the future. Make sure to take advantage of the exclusive service coupons that we give out via our Facebook and Twitter profiles! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
Micah has been conscious of my time each time I have come...
Micah has been conscious of my time each time I have come into the dealership. Always friendly and helpful with answers to questions. Overall experience at this dealership has been pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing this great feedback about Micah! He's a great asset to our team and we're very happy to hear that you have found him to be friendly and helpful. Please feel free to contact us any time that we can help to improve your driving experience in the future. Make sure to like us on Facebook and follow us on Twitter for dealership updates and special offers! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
The entire purchasing experience was made so easy with...
The entire purchasing experience was made so easy with Russell Smith Honda. Our calls were returned promptly and Ray had everything ready for us like he promised when we got there. We felt like we were valued as customers. They made car shopping so much easier. They stayed late for us and made us feel like they enjoy working late! We are happy to tell our friends and neighbors about the ease Russell Smith Honda, in paticular, Ray Huddleston made buying our new Honda. THANK YOU!! Ray was helpful, polite and prepared. He worked with my husband on the phone several times over the course of a few days to make this happen. Roberto Ray was also friendly, helpful and efficient. Neither gentlemen were pushy with their sales. It was definitely worth the drive to get to Russell Smith. The service can't be beat and we are happy with our new Honda, thank you! What a great experience!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for this awesome review Kerry! Customer feedback is very important to us and we know that Roberto and Ray will both be thrilled to hear that you had such a positive experience working with them. Please feel free to reach out to us if you ever have additional questions or concerns about your new vehicle. Have fun driving your new car and don't forget to like and follow us on Facebook and Twitter! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
Micah was very easy to work with. He was polite and...
Micah was very easy to work with. He was polite and friendly and I feel honest with us. We had visited 3 other Honda dealerships in Houston and ended up with the sterotypical car salesman. And dissapointed each time. Russell & Smith was quick and easy to work with from the sales process to the financing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kind words! It's very gratifying to hear that you felt our team was quick and easy to work with. If we can ever assist you further then please don't hesitate to reach out to us. Enjoy driving your new car and make sure to take advantage of the exclusive coupons that we give out on our Facebook and Twitter pages! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com