Reviews
Body Shop
Very satisfied with my experience at Cloninger Ford. I was always treated with respect and concern each time I needed any type of service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! If you need more help, our team is available to talk -- safe travels!
Great Service
Amanda is always helpful and willing to go above and beyond to make my experience great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good Job
Good Job. The new way of handling the car triage seems to be efficient.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback Jacques Prevot. Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!
2013 Ford Edge
We purchased a 2013 Ford Edge and we absolutely love it. The staff helped us find the right car and color. They never rush, or push a car that you don't want on you. The folks in the finance department work hard at getting your payment where you want it. We've purchased several vechicles from Clonginer Ford and wouldn't think of going anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
new key for lost
Everyone was friendly and courteous just thought an hour and a half was a long time to reprogram a new key for a lost
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Accident Repair
The whole process was very painless and professional; Sean did a great job of keeping me informed about the progress! I am very pleased with the outcome!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Michelle. Please let us know if there's anything else we can do for you.
very satisfied
Just bought a new 2016 F150 and was extremely pleased with the level of customer service at Cloninger (Lisa Reynolds and her mgr David in particular). They bent over backwards to make sure I was satisfied and I appreciate that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback. If you ever need help, just give us a call. Happy motoring!
Very poor service
Cloninger Ford service was unable to diagnose a flat tire or an electrical issue with my vehicle. This was very disappointing.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, we regret to hear that you were disappointed with your recent service experience at our dealership. It is our goal that every customer leaves completely satisfied so we would like to learn more about your particular visit. Please reach out to us at (704) 633-9321 at your earliest convenience so we can review the details of this matter and do everything in our ability to resolve this matter to your satisfaction. Here at Cloninger Ford, we value your business and your feedback, so we hope to speak with you soon.
car sale
fast and easy transaction sales team was great car was better then what was advertised... i feel lucky thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very goodservice.
I came in for service check. No problems. I have nothing else to say.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase