Reviews
A truely professional dealership!
Start to finish, all involved in this sale provided excellent service. Ivan, Nito, Tech assistance and the finance dept all were a pleasure to work with.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Larry, I am happy to hear that everyone you encountered was friendly and provided excellent customer service. Thank you for recognizing Ivan and Nito, and thank you for choosing Rusnak/Pasadena Audi. We hope you love your new vehicle. -Niko Dietier Karvunidis, General Manager
Above and Beyond Service
Henry Perez helped me with two software updates and some brake noise issues my A5 was experiencing. From start to finish, I was always given a status update and a full explanation of what was done and what to potentially look out for during my next visit. I would definitely recommend Rusnak Audi and Henry.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am glad to hear that Henry was knowledgeable and provided excellent communication throughout your visit. Thank you for choosing Rusnak/Pasadena Audi, and thank you for the great review-Niko Dietier Karvunidis, General Manager
Great customer service!
Anthony was professional and Anthony in Pasadena Audi was extremely helpful. It was probably the best car-buying experience I've ever had!!! I've appreciated the service overall at Rusnak.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrence, I am glad to hear that Anthony was helpful and professional through out your visit. I am also so happy to hear tha this was the best car-buying experience you've had. Thank you for choosing Rusnak/Pasadena Audi. We appreciate your kind review and your business! -Niko Dietier Karvunidis, General Manager
2014 A4
Cesar Zavala has been really helpful to explain and get the deal and car we were looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James, we appreciate the wonderful review! I am glad to hear that Cesar was able to take great care of you and help you find a great new vehicle! -Niko Dietier Karvunidis, General Manager
Service
Great customer service and Vince was very professional and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ali, thank you for the wonderful review and for recognizing Vince! -Niko Dietier Karvunidis, General Manager
Quick and easy!
Henry was professional and on top of everything. Followed up as promised and I was back in my car within 24 hours. No issues whatsoever.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service
The sale was informative, and Koni in Pasadena was extremely helpful. It was expedited in a speedy and friendly way, and reminded me how much I've appreciated the service overall at Rusnak.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the terrific review and for your compliments to Koni! I am glad to hear you had a speedy and positive experience. -Niko Dietier Karvunidis, General Manager
Great Service!
Jim Gonzalez was the best service advisor I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this excellent feedback, and for recognizing Jim on our Service team! -Niko Dietier Karvunidis, General Manager
Audi Purchase on the Rainiest Day!
My boyfriend and I drove down to Pasadena from Santa Barbara on the rainiest day here in 22 years! Needless to say, it was a treacherous drive and we did everything to prepare by phone with George our salesman, before arriving. George made the entire experience flow effortlessly. The pre-owned, certified Audi Q5 I purchased is beautiful and I was very happy with the whole experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this wonderful review, and thank you for recognizing George. I am so glad to hear that he made a potentially stressful, rainy day, a very positive and smooth experience. Enjoy your beautiful Aud Q5! Thank you for choosing Rusnak/Pasadena Audi. -Niko Dietier Karvunidis, General Manager
Too Perfect!!!
Rusnak And Larry Gootkin is a pleasure to do business with. Very professional and courteous. Larry explained every detail about my A-7 which really blew my mind! It's an honor to be in the Audi and Rusnak family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark it is an honor to have you as part of the Rusnak family! Thank you for the kind compliments, and for recognizing Larry. We look forward to working with you again. -Niko Dietier Karvunidis, General Manager