Reviews
I always have an amazing experience with the service team
I always have an amazing experience with the service team at Mercedes Benz of Sudbury. They work as a family giving you the most satisfying experience, starting with the service advisor team. Brian Breidegam who I know for years is my preferable advisor. He is very approachable, helpful, and professional. Brian is also very knowledgeable with Mercedes Benz vehicles giving you an honest response/advise to questions and concerns. When possible, he accommodates you regarding appointments and service required for your vehicle. I also want to thank the personnel of the loaner department (Bisael, Nick and Helton), and Lisa, the cashier lady, for the smooth and quick service. Everyone is so helpful and professional. I highly recommend Mercedes Benz of Sudbury!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service department.
Great service department. I have a sprinter van and they know the vehicle inside and out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Sudbury Team
Jonny was fantastic!
Jonny was fantastic! His knowledge and speed are what every client searches for. Great hire, MB—much appreciated. Dynae was also a pleasure to work with—very efficient indeed. Vic
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vic, we’re happy Jonny and Dynae provided exceptional service. Thank you for choosing Mercedes-Benz of Sudbury!
Very professional!
Very professional! Kept me updated about my vehicle every step of repairing! Will definitely be back!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Candace, thank you for trusting Mercedes-Benz of Sudbury with your vehicle's repair needs. Your feedback means the world to us, and we hope to work with you again in the future! Safe travels!
I brought my car in for an engine light issue on Tuesday
I brought my car in for an engine light issue on Tuesday morning. To my surprise it was repaired and ready for pickup that afternoon
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Diane, we’re glad to hear everything was resolved so quickly! Thank you for choosing Mercedes-Benz of Sudbury and for sharing your experience. Safe travels ahead!
Brand new facility, competent and friendly staff, big
Brand new facility, competent and friendly staff, big parts inventory (i.e. no waiting) and fair prices).
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rob, thank you for sharing this fantastic review of Mercedes-Benz of Sudbury! It's wonderful to hear that you enjoyed our brand-new facility and were taken care of by our friendly team. See you next time!
I only have excellent things to say about Jonny Plam and
I only have excellent things to say about Jonny Plam and the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful technical teacher. He is patient and explains everything very well. He helps also any time a question is texted to him and I really appreciate that so much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experiences with Jonny Plam and Howard Rosenberg at Mercedes-Benz of Sudbury. Thank you for your business and for taking the time to share your feedback! Safe travels!
The service department offers clear feedback and any work
The service department offers clear feedback and any work that needs to be done and acts in a pleasant professional way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, we are so grateful for your 5-star review! Thank you for choosing Mercedes-Benz of Sudbury and for sharing your experience with our Service Department. See you next time!
Easy to deal with.
Easy to deal with. Seamless experience. They were extremely thorough This site is miscounting words.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive for an easy and seamless experience for our customers, and it makes our day to hear we delivered just that. From all of us at Mercedes-Benz of Sudbury, thank you for choosing us! See you next time.
Customer service always excellent, they’re very helpful
Customer service always excellent, they’re very helpful and supportive to finding the solution for your car service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Wilfrid, thank you for your feedback! We're glad to hear our team was helpful and supportive in solving your car service needs. We appreciate your business at Mercedes-Benz of Sudbury!
Well deserved.