Lee's Auto Ranch

Living at a great distance from CT, I contacted Stefanie at Lee’s Auto & RV Ranch to consign my 5th wheel. I’d explained to Stefanie that our Pick-up was stolen and we could no longer use the 5th wheel. She was anxious to consign it and contacted me desperately for days to finalize the contract. I’d informed Stefanie several times that I’d prefer to examine the condition of the RV and empty my belongings prior to visiting her office. She insisted that this would interfere with her impending shortened workday, and delay her significant plans to leave for the day. She insisted that I rush to effectuate the contract. I had an opportunity to visit her office whilst I was traveling from Montreal. After the drive from Montreal, I was pressured into a journey of expediency to meet Stefanie’s ultra-inflexible work schedule. I hurried to meet her on a Tuesday before her early departure at 3pm. I arrived at 2:30 to accommodate her need to leave at 3 and her Wednesday day off. She’d forwarded me a copy of a condition report to peruse, without any expectation or discussion of photographs, and I was able to verbally verify that the condition of the 2018 Winnebago Minnie Max was in excellent working condition and was ready for their safety inspection. She was anxious to receive their $950 fees for the detail and the safety inspection, and the consignment agreement was signed and effectuated immediately. She reminded me not to list or market the travel trailer myself, and that I should just wait for an offer or a deal. The 5th wheel was arranged for pick-up the next day, and our contact was in-force beginning on 18 July. I was off-put initially with her desperation and demands to suit her personal life, but assumed that she’d put as much energy into marketing the trailer as she had in rushing me on this international journey to effectuate the contract. Two days later, Stefanie contacted me and insisted that the paint was dull and suggested a $5000 paint job would show the trailer better. I was inclined to agree. She informed me that she’d speak to the body shop to get a quote and contact me back. Upon her return call she then upped the quote to $12,500 for a complete paint job. I can paint my Rolls Royce for less. I determined that this was all a set-up to abuse my vulnerability and gauge me for a service visit. I rejected the quote and Stefanie wrongly terminated our in-force contract and insisted that I pay for the removal of the RV and the return of the trailer back to storage. The contract never specified any paint brilliance specifications nor did the condition assessment checklist. This was a move to exploit our vulnerability and to solicit unnecessary services. Stefanie is a pure predator and I warn you to steer clear of this establishment.

We had a great experience here! Their sales and service staff are excellent! If you’re looking to buy be sure to ask for Stephanie…she’s not only a great salesperson she’s an awesome person as well!!! You’ll be glad you did!

Fantastic service. Nick helped me as soon as I walked in the door. I was able to test-drive immediately. Ultimately, I purchased and drove home what I wanted in less than 3 days.

Having two kids under two at the time, The buying process was easy, they made you feel like family, but when it came time to service and live up to the family values they advertise, The customer service/ service department was just not up to the task. Remember, when you buy a vehicle, You fall in love with the car or truck, but you marry the service department. I will never go back, my experience has been a nightmare. owned the truck for 9 months now and have been chasing the service department for at least a third of that time regards mechanical issues since purchase.

Thanks to Lee's Auto RV Ranch I specially to Grace Slater I bought the camper of my dreams she was so patient anytime I call her if you want to buy a camper go to that place first thank you so much

2008 /2009 Sprinter RV. We had emmissions problems plaguing the Sprinter. We never new when a sensor would plug up and create a fault code making the vehicle go into a "limp mode". Once it happened in Utah mountains miles and miles from help. We had a few garages work on the problem only to return again. We tried Lee's Auto and they took the time to fix it right. Thank you Lee and Ron.

My husband and I had the pleasure of buying our first truck from Lee's Auto Ranch. We were so nervous at first and then we met Russ. Russ was kind, knowledgeable, and extremely down to earth yet professional. This is the whole environment at Lee's...not gonna lie, as an educator, receiving a homemade apple pie with your purchase was adorable! That said, we are 100% satisfied with the customer service, and my husband's world is a better place because of his new truck. We have never trusted a dealership more than Lee's. Thank you Russ and your team! Sharon Goulet

Friendly, but not very open and honest with what you are paying for. Pretty sure we over paid because of it.

Needed a 4 x 4 to replace my aging Avalanche. Being recently retired I decided to look at Used vs buying New. Found a great selection at Lee's and was pleased with laid back sales approach there. Salesman Rich and manager Jimmy were both accommodating and easy to deal with. No high pressure. Drove away with a beautiful Dodge Ram jewel. Will be recommending to family and friends.

The service department is outstanding. They handeled everything quickly & professionally. One of my RV awnings was not manufactured correctly and they did not hesitate to correct the problem.