Larry H. Miller Chrysler Jeep Tucson

Thanks for pointing this out—finding out an advertised deal or inventory wasn’t accurate is a major letdown. I understand why that experience felt misleading, and that’s not how we want anyone to feel when shopping with us. If we haven’t had a chance to connect yet, I’d be glad to talk this through and take your concerns seriously. - Joe Owens, General Manager, 520-258-6036

I’m truly sorry for the ongoing issues with your Jeep and the delays in diagnosing and addressing the problem. Feeling like your concerns weren’t taken seriously and having to wait without proper updates is understandably upsetting. We want every visit to be straightforward and efficient, and clearly, that wasn’t your experience. If we haven’t already reached out to you or resolved this, please contact me directly so we can review what happened and ensure a better experience moving forward. - Joe Owens, General Manager, 520-258-6036

The worst service in tucson I have a 2022 jeep cherokee x and after a year making a noise in front every time I take it in they say they hear it but don't know what it is they say they need it for 72 hours just to diagnose it with no rental car finally gave up and said go ahead also had a visor fall of so they said they would order it and they never did and never got to schedule a appointment I've been nice to them every time and now tired of it will never buy a car from them they sold me a lemon and don't care

Good Morning Karla Morales. When you and your father purchased this vehicle February 24th 2022 the vehicle had no damage. We can supply all the photos from when the vehicle arrived here at the dealership. Since your concerns are not mechanical this vehicle needs to go to a body shop. Typically body damage would go through an insurance claim. In this case you made it very clear if we didn't take care of this problem you would post bad reviews and contact the TV stations. Which we can all see you have started the process. Yesterday when your Father was here we offered to take the vehicle to the body shop for you and try to help pay for the body damage with good will money. So then you took it one step further and demanded a loaner car. Once we told you that we don't have loaner cars and we needed you to figure out your own transportation. Then again you became unreasonable and said you will then contact the district attorney. Then your Dad starts using profanity towards us. There is not a breakdown or misunderstanding in communication. The real fact is that you are not flexible and not only do you want us to repair body damage for free from a purchase made two years ago. You also expect us to pay for a rental car. Your demands are unreasonable and you should really contact your insurance agent. If you decide that you do want us to send to the body shop and try a goodwill payment for you we will still do what we said. Please keep in mind we do not have a loaner car for you. To the public reading this I would love to hear your point of view.

Good Morning Karla Morales. When you and your father purchased this vehicle February 24th 2022 the vehicle had no damage. We can supply all the photos from when the vehicle arrived here at the dealership. Since your concerns are not mechanical this vehicle needs to go to a body shop. Typically body damage would go through an insurance claim. In this case you made it very clear if we didn't take care of this problem you would post bad reviews and contact the TV stations. Which we can all see you have started the process. Yesterday when your Father was here we offered to take the vehicle to the body shop for you and try to help pay for the body damage with good will money. So then you took it one step further and demanded a loaner car. Once we told you that we don't have loaner cars and we needed you to figure out your own transportation. Then again you became unreasonable and said you will then contact the district attorney. Then your Dad starts using profanity towards us. There is not a breakdown or misunderstanding in communication. The real fact is that you are not flexible and not only do you want us to repair body damage for free from a purchase made two years ago. You also expect us to pay for a rental car. Your demands are unreasonable and you should really contact your insurance agent. If you decide that you do want us to send to the body shop and try a goodwill payment for you we will still do what we said. Please keep in mind we do not have a loaner car for you. To the public reading this I would love to hear your point of view.