Reviews
I purchased a used car on September 12th, it is December
I purchased a used car on September 12th, it is December 4th. I still don't have a tag or title. I had to call four times to get another drive out tag the first time, over two weeks after my drive out tag expired. I am eight days driving on an expired temporary tag now. I do live out of state, last time i talked to a title clerk , I was told they were waiting on my DMV... I called my DMV, no request or paperwork has been submitted. I have emailed and left voice mails for the general manager, asked for customer service, talked to my salesman. I can not get any help. Not what i expected from a Dodge dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to read about the difficulties you've been experiencing with your tag and title. This is not reflective of the efficient service we aim to provide, especially for our out-of-state customers. We understand how frustrating this must be and would like an opportunity to make things right. Please reach out directly so that we can assist in resolving this issue as quickly as possible - Thank you, Matt Bishop - General Sales Manager - 407-275-3200 x 4774
Everyone was extremely knowledgeable and helpful.
Everyone was extremely knowledgeable and helpful. They made the entire process very easy. I would definitely purchase from them again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Breck, we're glad to know our team here at Greenway Dodge Chrysler Jeep Ram made your experience easy and informative. We look forward to assisting you again in the future!
New to the area and chose your dealership.
New to the area and chose your dealership. Best choice I made for my purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We appreciate your business and we hope to see you again at Greenway Dodge Chrysler Jeep Ram. Safe travels ahead!
I went in 11-11-2023 to purchase a truck that I saw
I went in 11-11-2023 to purchase a truck that I saw online for $41k. After test driving the vehicle I decided to purchase the vehicle. I showed the salesman(Travis)that I was already pre-approved through my credit Union. He also took a picture of the pre-approval with his cell and gave it to the finance guy. As I was sitting in the lobby waiting to see the finance guy Brooks Grice I received an alert on my phone that my credit was checked. When I went in to see Mr. Grice he added $10k to the base price of the vehicle. During a phone conversation with him I asked why GW advertised the $41k but YOU tried selling it for $51k? He actually stated that $41k price is to get people to come to the dealership. I had already canceled the deal on the 13th. But the salesman via text messages tried to intimidate me into coming in an pick up the vehicle. But my entire experience was terrible, never met a finance guy that did what this guy did. I never had a salesman try to intimidate me. Semper Fi.....
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to read about your experience. We strive for transparency and respect in all our customer interactions, so it's concerning to see we've left the wrong impression. I'd like to personally look into this matter further and address any misunderstandings that may have occurred during your visit. Please reach out at your earliest convenience so we can discuss this directly. Thank you, Pedro Caamano - Internet Sales Director - 407-275-3200
Amazing sales Department !
Amazing sales Department !!!! Worst customer service I have ever experienced. Going there today to get closure on our needs. I’ll definitely let you know how it goes So far 45 min on hold no call backs They said drop it off we can diagnose look at in in 3 days then repair it. The personal touch ends after you drive away Are you kidding me!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your recent experience with our customer service. We strive for excellence in all areas of our business and it's clear we've missed the mark here. I understand how frustrating long wait times can be, especially when you're trying to resolve an issue. Please reach out directly so that we may assist you further and hopefully turn this situation around for you. Thank you, George Uvalle - Service Manager - 407-275-3200 x4796
I had an amazing, easy first time vying a car experience!
I had an amazing, easy first time vying a car experience! Everyone worked to get the best deal and walked away happy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kaley, we're so happy to know your first car buying experience at Greenway Dodge Chrysler Jeep Ram was amazing and easy. Thanks for choosing us!
Great customer service.
Great customer service. They went above and beyond. got me into an easy trade-in and worked with me with my less then ok credit
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know our team at Greenway Dodge Chrysler Jeep Ram was able to assist you with your trade-in and credit situation. We strive for excellent customer service, so it's great to hear we hit the mark! Thanks for choosing us!
Best experience ever.
Best experience ever. They went above and beyond. Will recommend them to everyone i know.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marnie, we are so happy that our Greenway Dodge Chrysler Jeep Ram team earned your five stars. Thanks for the recommendation, we appreciate it!
Was ghosted after negotiations were stalled.
Was ghosted after negotiations were stalled. Never got back to me at all about anything. . Highly unprofessional. Wouldn't recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Adam - I'm sorry to hear about your experience. We strive for excellent communication and it seems we fell short this time. I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Pedro Caamano - Internet Sales Director - 407-275-3200
This was one of the best experiences I’ve had with buying
This was one of the best experiences I’ve had with buying a car. Tyrone went above and beyond! Because of his hospitality we will be back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cierra, we're so glad to know Tyrone made your car buying experience memorable at Greenway Dodge Chrysler Jeep Ram. We look forward to seeing you again!