New and used 2025 Audi A5 for sale near Willowick, OH

Very professional . Attentive to all of the concerns that I had. Very satisfied with the results.

Audi is great. My 4th. There is a problem with the on-board computer. There's supposed to be an update to fix it, but hasn't happened as of yet. It becomes annoying, and one time had to have service department reboot to make it functional. Still have occasional issues.

At this dealership, there are knowledgeable and caring persons servicing and selling the automobiles. Staff are accessible and able to readily answer questions. Scheduling service appointments is not difficult, and service videos and accompanying explanations are extremely helpful in understanding the work done. Recommendations made after the vehicle has been gone over are made with costs having been considered.

Andy did a great job. No high pressure. Knew the product and had the car ready for the test drive and ready for pickup. Paperwork went fast.

Car was exactly how it was portrayed online. Derek was great and super easy to work with. Drove home in my new car within an hour of pulling on the lot. Would definitely recommend and will absolutely check there first when it comes time to move on from this car.

Quick and easy, very friendly service department personnel, would definitely recommend a friend , your automated phone service needs to be addressed, otherwise great experience

We had an overall great experience. Our sales person was named William and he was always following up with my questions and needs. Unfortunately, when we received the car, the interior wasn’t clean. William made an effort to clean it himself and try to make it look better. We still had to detail the interior but that isn’t the fault of the dealership more so the original detailer’s job. William took the extra step and helped us with the extra detailing job and ensured we were happy with the purchase. The buying transaction with the financial manager went smooth. Highly recommend this dealership even though there were some issues in the beginning.

They are highly professional, efficient, and accommodating. They keep customers informed. Staff are knowledgeable and friendly.

My experience at Audi Bedford was outstanding. Will Woods, my sales person went above and beyond to make sure that all my questions were answered and I knew how to use the car. He even came to my house after I had gotten the car to help. Amazing!

Service advisor, Patrick, was exceptional! Went above and beyond to have the 40k maintenance completed and back to me before the holidays! I would truly recommend the Mentor Audi service dept! Thank you Patrick!

Great customer service! Will continue to utilize their service. Everyone was welcoming and very friendly.

Took our '23 Audi in for its first AudiCare servicing. We had made an appointment and arrived on time, was greeted by our Service Advisor Ed Costa, who explained what would be done during our visit (oil change and complete examination of the vehicle. We were offered the use of a no-cost loaner car but decided we'd rather wait if possible. The Advisor ensured a technician was available to start on the car and after approximately an hour later, the car was ready to go. The waiting area had a large screen TV to watch, there were magazines available to read -- current issues of a variety of good publications, not like most waiting rooms! There was also fresh coffee, hot chocolate, tea available, and the restrooms are clean. When the car was ready, the Advisor went over the list of things that were done and checked. He and all the other employees we interfaced with were friendly, cordial and professional, something we really appreciate. We look forward to having all our service work done at Audi Middleburg Heights!

Needed a new battery and was able to secure a same day appointment. The replacement was handled very efficiently.

Worked with Ed Costa in Service and he was terrific! Rob, service technician gave a great overview, via video, of what he had done with my car and loved the video feature. Only negative was the woman who I scheduled service with didn’t have my appt listed when I confirmed the day before - but ended up being able to have my car serviced as intended

Great customer service and does great work one of the best Audi dealerships I’ve been to

Top notch customer service. The team is always attentive and knowledgeable. Highly recommend them for sales and service.