New and used 2025 Audi Q5 for sale near Pacoima, CA

Staff at Audi in Westlake are very friendly and helpful.

When I called, Christina answered the phone and gave me outstanding assistance in answering all of my questions. She is very professional and knowledgeable. I visited the dealership and test drove a few cars. I am definitely going to do business with Santa Monica Audi!

My husband and I would like to thank you and your staff, particularly Ms. Helen Stredder for her exceptional customer service. Ms. Stredder worked diligently with me, my husband, and my brother, (who she also sold a car to months earlier). She was very patient, thorough and demonstrated delightful customer service skills. In fact, my first car of choice was a Mercedes Benz GLE, however, Ms. Stredder?s dedication to provide the best experience at Audi is what detoured us away from Mercedes and into your dealership. It?s a workforce like Ms. Stredder that made a difference, both for your dealership and for your customers. My husband and I were very pleased with the smooth, `no-nonsense? approach Ms. Stredder provided, accompanied by the relaxed and `no pressure? atmosphere there at Audi of Santa Monica. Unfortunately, at the end of our visit, your finance manager devastated our pleasant experience. Mr. Michael Williamson completed the transaction with the final maintenance and service portion. Upon entering his office, he demonstrated an unfriendly, arrogant demeanor. He rambled through the finances in a disinterested and irritated manner. Ms. Stredder had given us a deal which included maintenance in writing. Mr. Williamson called her into the room, unpleasantly, demonstrating rude body language by rolling of the eyes and grunts. He spoke to her in an entitled, rude manner. He scolded Ms. Stredder in his office, in front of his customers for making a deal in writing. If fact, Ms. Stredder?s agreement was what lead us into your dealership to begin with. Regardless of the circumstances, representatives need to be aware of their surroundings while on duty and exhibit a professional manner at all times, remembering that they represent the organization which employs them, in this case, Audi. Mr. Williamson presented a poor representation of Audi by acting unprofessional towards Ms. Stredder in front of customers, which made both my husband and I very uncomfortable while in the room. The room soon turned silent and hostile. Despite Mr. Williamson?s unprofessionalism, Ms. Stredder kindly nodded her head, with a pleasant smile, and apologetic, she notified him that she was going to speak with the manager. Please remind your staff, that all matters with other employees should always be handled behind closed doors and not in front of your customers. We are confident and optimistic that even behind closed doors, employees are treated respectfully.

George was great, professional and courteous when we visited Audi of Pasadena on Monday August 18. George showed us the cars that we were interested in and provided all the features the car was equipped with, he also allows us to test drive the car. George deserves 5 stars for his positive attitude and friendly demeanor. We salute you and thank you for going above and beyond by explaining all the features of the Audi A6 sport back e tron.

The dealership is super friendly. Patrick Wei is especially excellent. He has been very helpful to customers. Kudos!

5th Audi from Rusnak and Andrew T . Always great service and attention to detail.

I contacted them by email about a preowned car and they replied very fast. The salesman was helpful and knowledgeable. I arranged a visit and checked the car, but was not very fond of the black interior, ended up not going ahead with the purchase. Premises are nice, and they surely move a lot of cars there every month. I didn't feel pressured at any time, all in all was a nice experience.

Purchased a non-Audi from Rusnak as an out of state buyer and had a great experience. Had the car ready to go after flying in which made for a smooth process.

Exceptional customer service from Rudy and Sarah! My appointment time was kept and my car was returned at the promised time. I definitely recommend Rusnak Audi Pasadena

Worked with Martin Stankov and Kareem Sales manager to buy a new Q7. Martin is super knowledgeable and friendly. He walked us through the new car introduction and sales process. Very professional! Kareem The sales Manager was also very good to work with

George was our sales guy and he was awesome and efficient. Made the buying experience very easy. Answered all of my questions. I would recommend this dealership to anyone.