Used 2023 BMW 430 Gran Coupe for sale near North New Hyde Park, NY

i had an issue with a bad transfer case on a 2013 328i. I had complained of a noise in that car for a year or so but it was never formally documented in service log. Finally it was found that it was the transfer case.. 4K part. my extended warranty was over. I was very upset. however, i want to thank Tim Stone, Service manager and John the deal GM for going out of their way to look at this matter and at the end fix it with no charge. I really appreciated their efforts! They were sensitive to a customers predicament and did the right thing. Thank you! However, my experience with BMW North America Customer Service was horrible. Those folks know absolutely nothing about cars. Why do they work at BMW? Not a good front for BMW to have folks that do not know literally nothing about BMW or mechanics answering phones and talking to clients. She also told me that i could not speak to anyone above her as her manager was HR and did not know cars. Hmmm, i hope someone at BMW headquarters is reading this.

I purchased a new vehicle. My BMW rep was Luis Reyes. I have been buying new cars for many years. Working with Luis was the best overall experience I can recall. Always available, knowledgeable and courteous. I have had post sales interactions with him and the same high level of attention and courtesy was extended to me. Thank you Luis!

Excellent scheduling and follow up on recall repair by my service writer Greg Box.

I wish to thank and commend Mr. Akida White for his outstanding customer service. He was kind, knowledgeable, and extremely helpful to me both on the phone, and when I visited Competition BMW on Saturday, July 9 to purchase my extended warranty and service contract. His diligence and welcoming demeanor made my experience a most memorable one. And once again I was reminded why I have stayed with Competition since the 90s. Thank you Akida! Amarnauth Samaroo, Ph.D.