Used BMW i5 sedans for sale near Berwyn Heights, MD

Jarrad Brown, Service Manager is considerate; regards all my queries with respect and answers with patience. Keeps me informed to the status of my car being serviced.

Customer service was amazing! Sales representative took time to explore cars and options with me. Even had a provider session to teach me about the vehicle.

This car is simply amazing. It's my second electric car and my first BMW. The i5 gives me what I never knew I was missing from my previous car (Tesla Model 3). First, the comfort and silence of the i5's cabin is significantly better than anything I've driven before. It takes the bumps so comfortably and I love how my trips on the interstate are surprisingly quiet inside. The styling is gorgeous, too. Classic BMW sedan look, brought a few years into the future. Great balance between aggressive and refined. Inside, I love the giant display. Everything's there in sight, without having to switch back and forth between screens. Plus, I have just the right amount of physical controls so I don't have to use the touch screen all the time. Finally, the performance is incredible. I've got several modes to choose from, to fit my driving for the trip. Sport is obviously my favorite, especially with the sounds that are included! This was definitely the most expensive vehicle I've bought, but overall, I have no regrets... fit, finish, and feature-set are all top notch.

Very good service, thank you, Jason! The problem was identified on Sunday at 6 pm, and tire installed the next morning. It is very convenient that BMW of Alexandria has service opened on Sunday. No other BMW in 100 mi radius is open for service. OV

Great service advisor, will always use BMW of Alexandria for maintenance due to great customer service.

Mike smith and Matt (customer service manager) made sure that the experience went really well. There was an initial glitch with my confirmed appointment - but the team above were both honest and great at making me feel a priority. The situation was resolved to my total satisfaction with little impact other than feeling more valued as a service client. It was great team work that followed through to my driving out of the dealership.

I had a great experience at this dealership when looking for a new car. Went window shopping and ended up leaving with a great deal on a new car. Krishma Fahim helped me narrow down on a car I wanted and provided multiple pricing options to fit my needs. She was also very knowledgeable about the different cars, and was very personable the entire time. Even when at the last minute I decided I wanted a different color for the car, she went the extra mile to make sure I was able to get it. I highly recommend this BMW of Alexandria and working with Krishma.

I would like to leave a review on Samuel Hinton. I have been researching for a s-class Mercedes via Carmax ads for the last couple of weeks. I came a cross a trade-in. that had just been received days prior at Passport BMW in camp Springs / Waldorf Maryland. upon further inquiry, I was contacted by Sam, who assisted and guided my wife and I. from start to finish. I was reluctant to make a car purchase online. Especially a Mercedes purchase at a BMW dealership. I currently live 300 miles away from the dealership. Sam assured us that this was an amazing deal on a beautiful car that was in his location for 4 days. he suggested that we put a deposit down on the vehicle to hold it until we can drive to the area to test drive and view the vehicle. during this process. he made clear communication on the process, expectations. finances,vehicle inspections and warranty. I usually do not take the time out of my busy day to write reviews, but I feel we would be doing a disjustice by not making everyone aware of the outstanding services that he provided as a representative for Passport Bmw. Did I mentioned that he had all of the documentation prepared prior to our arrival, and followed up to see if we made it back home safely. Now that's what I call " CUSTOMER SERVICE We wanted Sam to know that we appreciated his workmanship and customer service for a job well done for an extremely satisfied customer.

The best car buying experience I’ve had in my over 20 years buying vehicles. They were doing a complete remodel of the building and working out of trailers but still provided a top notch experience. My salesperson was Ceandria and she was the best car salesperson I’ve ever had, she played the biggest role in my overall experience at Passport BMW. From the first email I sent until the second I drove off the lot she was friendly, knowledgeable and welcoming. Something you don’t see all the time in that profession. I had a few bad experiences at other DMV BMW’s dealerships (looking at you, Rockville) but here at Passport every step was great. Ceandria provided me with answers to any questions I had about BMW’s very quickly, confidently and with great knowledge whether via email, at the dealership or on the test drives. Even when I returned home the next day she reached out to see if I had any questions or concerns about the vehicle I purchased. The great experience didn’t stop at Ceandria. Once I went to finance to sign papers Hannah greeted me with a smile and made me feel at home just as Ceandria did earlier. Hannah was able to provide me with information about different payment options, rates and any available add-ons with great knowledge and understanding. She was very easy to talk to and easily described all of my options in purchasing my new car. It is easy to tell that both Ceandria and Hannah enjoy their jobs, do them exceptionally well and with confidence. Both made me feel at home. I traveled 2 1/2 hours and my next car buying dealership will begin and end with Passport.