Used 2023 BMW X5 for sale near Lake Forest, CA

Service advisor was professional courteous and knowledgeable. Advised all that needs to be done but was not pushy which is greatly appreciated. Took good care of the car.

Very comfortable, with massaging seats plus heated and cooled seats. I’m not sure that it’s a great value because it is expensive. The adaptive cruise control and the lane keeping work very well and almost make it self-driving.

Great service department. Matt the mgr went out of his way to make sure I was happy. Joel the service advice was very nice, call me twice just to update me. Price was fair.

Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!

it took longer than expected to finish the deal but the transport process to out of state was smooth. They provided a fair price for my used BMW.

Ok so I am sure my 1st review is not gonna be deleted but I have a new review for them as they have addressed my concerns and Because of 1 persons actions I am completely satisfied with the repairs and commitment that JOHN in service has made sure I was completely satisfied with the repairs so a big THANK YOU to John and anyone else who worked on this I will definitely be taking my truck back for service

Very punctual and respectful. Technicians do a great job . Customer service is awesome I would recommend the customer service representative. The oil change I had was quick and easy.

Mitch in service is great and Greg Martinez is the ONLY person we deal with when purchasing any of our 8 cars! Had to meet with another salesman once and we will never make that mistake again, thank you Greg for such great customer service with our family! In service, ask for Mitch!

This review is for sales. I live in Northern California but found a car that was optioned the way that I wanted at Sterling. I started an online chat and reached Joseph, the internet sales manager. He was an exceptional sales person throughout the entire experience. We quickly got to a very good price with no pressure or haggling and he walked me through all of my lease options. I really appreciated that as it was my first lease. Joseph was very responsive to all of my questions and requests and never hesitated to provide excellent service. He arranged for transport of my car and even came in early to personally ensure everything went smoothly. I cannot recommend him highly enough. Awesome experience

Caesar was great from the moment we came to this location . He did the impossible and was able to get me approved for my dream car !! Highly recommend

Returning customer and would highly recommend! Hailey was super-friendly but very in-tuned to what I was looking for. Danny was efficient with the document signing which helped move everything along.

I purchased a used Mercedes-Benz E55 AMG from the Carmax in Costa Mesa, CA about a month ago. I started out by calling the Carmax and reaching a sales agent. She worked with me by setting aside the car so that I could fly down to pick it up. She picked me up from the airport about 15 miles away from their dealership. When I saw the car, I found some minor cosmetic issues with the car and Carmax assured me that they would repair them at my local Carmax in Roseville, CA. I will be writing a review about that Carmax as well. They issued me a form stating repairs to be done at my local dealership. I informed the salesperson that I would be pushing the car a bit and she was fine with it. After the test drive, the car seemed to be in great condition, so we headed in for the paperwork. The appearance inside of the dealership building did not convey a welcoming feeling though. It felt like a warehouse with desks in it. The people within the building were nice and friendly though. The paperwork was pretty quick as I already had a loan check from the credit union. It took about 30 minutes and then I was on my way. Overall, I would say the experience was positive.

My 2nd lease at Irvine BMW, Carolynn was very professional and super easy to work with she made the entire leasing experience efficient and easy, great at following up after to make sure everything is working wells with the vehicle. Highly recommend!

Carolynn Nguyen was awesome! She made everything seamless, she is very professional and friendly, will come back to her. I love my new car so much

I had the fastest and easiest car buying experience at this dealership. Aaron is the best Car salesman to deal with , Very thorough and Profeasional truly an A++++

Special thanks to Mike Quinn! He knew I valued speed and efficiency in my car shopping and provided the best possible service to meet my expectations. Highly Recommend!

Thank you very much Vas Hronas for the outstanding service we received with the 2023 X3 purchase this past Saturday. We met you back in February and we remained loyal to you while we traveled for a few months and relocated in Irvine this month and you remained loyal to us in delivering A+ service. As you know this is my seventh BMW - starting with the 1999 M3 that year and all financed through BMW Financials and most importantly this is Apple’s first and her dreaming in owning a BMW has come true. We appreciate loyalty and BMW has now reached my 25years Club alongside with Amex, JP Morgan, Marriott and Ritz Carlton. We consider BMW the “Ritz Carlton of autos” and your service aligns with this special brand.

This dealership was honest and up front with me. I was interested in a truck. I sent a email about it, they responded very quickly and seemed interested in assisting. Before I got to the dealer the truck was sold. No problem with that. Someone got their first. What I liked is the dealer let me know before making a 80 mile drive the truck was gone. I recommend this place.

Great experience with Mike Walter! Friendly, no pressure, reserved car ahead of time for us to drive 2 hours to view the next day. Highly recommend.