Used 2023 BMW X5 for sale near Lake Forest, CA

Great service department. Matt the mgr went out of his way to make sure I was happy. Joel the service advice was very nice, call me twice just to update me. Price was fair.

Very comfortable, with massaging seats plus heated and cooled seats. I’m not sure that it’s a great value because it is expensive. The adaptive cruise control and the lane keeping work very well and almost make it self-driving.

This dealership was honest and up front with me. I was interested in a truck. I sent a email about it, they responded very quickly and seemed interested in assisting. Before I got to the dealer the truck was sold. No problem with that. Someone got their first. What I liked is the dealer let me know before making a 80 mile drive the truck was gone. I recommend this place.

Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!

Very punctual and respectful. Technicians do a great job . Customer service is awesome I would recommend the customer service representative. The oil change I had was quick and easy.

A lot of the negative reviews on this place are a bit silly. In my experience from this past weekend, if you listen to the salesperson who you are assigned, bring all the documents requested, make appointments, and come fully prepared, you will have an excellent experience just as I did. I placed a 7-day hold on the exact car I wanted, and made an appointment to come test drive it and apply for financing a few days later. I spoke with my salesperson, Jerry Neyland, a few times on the phone before coming in, and he always had the answers I needed. He advised me on what documentation to bring with me, and when I arrived for my test drive appointment Jerry has the car ready for me. We took a quick test drive, I fell in love with the car, and we started the financing application. Since I brought everything we'd need, it was a BREEZE! In total, I was maybe at CarMax for 2 hours maximum. I had been stressing over it all week, only to find out it was all so, so simple. Jerry's customer service is second to none--he was friendly, quick, and understanding. He kept me informed every step of the way, and not once did I feel he was putting pressure on me or trying to "sell" me on anything. CarMax Buena Park gets 5 out of 5 stars for me, and Jerry Neyland gets 6 out of 5 stars! Overall an excellent experience in every regard.

Mitch in service is great and Greg Martinez is the ONLY person we deal with when purchasing any of our 8 cars! Had to meet with another salesman once and we will never make that mistake again, thank you Greg for such great customer service with our family! In service, ask for Mitch!

Returning customer and would highly recommend! Hailey was super-friendly but very in-tuned to what I was looking for. Danny was efficient with the document signing which helped move everything along.

Great experience. Simple and easy. Great staff. Definitely would recommend.

I highly appreciate the professionalism and efficiency at STG Auto Group. Maria made sure I was accommodated throughout the whole process. She was polite and always elaborated when I had questions. I’d highly recommend going to STG Auto Group for your next vehicle purchase. Ask for Maria, she made it easy.

We just wanted to take a moment to express our heartfelt thanks to our sales advisor Alex Gomez . Alex thanks for all your help in purchasing my son's first vehicle, a 2026 model!. Your patience and guidance were exactly what we needed during this exciting time. We were in and out the door in no time, thanks to your efficiency! We also want to thank Rick and Julio for their time and patience. We will definitely recommend you to anyone looking for a great car-buying experience. Thank you once again, Crevier BMW! ~Connie & Cyrus

When I need to get my car serviced I wouldn't take my car anywhere else but BMW of Ontario. My advisor Sergio always makes sure everything is taken care of. He always makes me feel like I'm high priority.

Eric Li is a trust worthy in all sense of the word. He cares and he wants the best for his customers. In time of need, he knows what to do, he has a loaner vehicle ready for you when you arrive, has the car report on what your car needs and He follows up within a couple of days with a update on your vehicle…. Truly blessed to have Eric as my service advisor!! Sincerely, Jackie O’Brien

Great experience with Mike Walter! Friendly, no pressure, reserved car ahead of time for us to drive 2 hours to view the next day. Highly recommend.

It was such an amazing experience I totally recommend Luiz was super helpful and very nice!

I purchased a used Mercedes-Benz E55 AMG from the Carmax in Costa Mesa, CA about a month ago. I started out by calling the Carmax and reaching a sales agent. She worked with me by setting aside the car so that I could fly down to pick it up. She picked me up from the airport about 15 miles away from their dealership. When I saw the car, I found some minor cosmetic issues with the car and Carmax assured me that they would repair them at my local Carmax in Roseville, CA. I will be writing a review about that Carmax as well. They issued me a form stating repairs to be done at my local dealership. I informed the salesperson that I would be pushing the car a bit and she was fine with it. After the test drive, the car seemed to be in great condition, so we headed in for the paperwork. The appearance inside of the dealership building did not convey a welcoming feeling though. It felt like a warehouse with desks in it. The people within the building were nice and friendly though. The paperwork was pretty quick as I already had a loan check from the credit union. It took about 30 minutes and then I was on my way. Overall, I would say the experience was positive.

Jack Sweeney is one in a million. If you don’t already have a service advisor, insist on him. If you do already have one, make the switch immediately. Guy’s word is as good as gold. He goes above and beyond for his customers. Highly recommend.

Carolynn Nguyen was awesome! She made everything seamless, she is very professional and friendly, will come back to her. I love my new car so much

I had the fastest and easiest car buying experience at this dealership. Aaron is the best Car salesman to deal with , Very thorough and Profeasional truly an A++++

Special thanks to Mike Quinn! He knew I valued speed and efficiency in my car shopping and provided the best possible service to meet my expectations. Highly Recommend!

Thank you very much Vas Hronas for the outstanding service we received with the 2023 X3 purchase this past Saturday. We met you back in February and we remained loyal to you while we traveled for a few months and relocated in Irvine this month and you remained loyal to us in delivering A+ service. As you know this is my seventh BMW - starting with the 1999 M3 that year and all financed through BMW Financials and most importantly this is Apple’s first and her dreaming in owning a BMW has come true. We appreciate loyalty and BMW has now reached my 25years Club alongside with Amex, JP Morgan, Marriott and Ritz Carlton. We consider BMW the “Ritz Carlton of autos” and your service aligns with this special brand.