Used 2023 BMW X5 PHEV for sale near Jessup, MD

April was a joy to work with. She is very knowledgeable and answered all our questions. She made buying a car an enjoyable experience.

Nice facility. Professional service staff that explained everything in detail. Provided timely service and inspection of my vehicle. In addition, offered a discount on service total.

As always, the dealership does top quality work and I am very pleased with the job they did for my 2021 S585 sedan. I was especially impressed by the video of the proposed repairs and maintenance work - a new service that worked out very well. One aspect of this visit however could stand to be improved. It took 2.5 days to return my car to me, largely due to the unavailability of a check out driver to validate that the car was ready to go - at least that's what I was told.

Brian Deckert is the best person to close a deal with, he made everything clear and was very helpful and made it easy to close a deal. Great person overall and would deal with in the future

my wife was in the market for used GLA 250. I found one that met her criteria call the dealership in three days later we drove 150 miles to make the deal. The sales person whose name is Marilyn was awesome and they gave us good money for my wife’s trade in. my wife is now driving a 2026 Mercedes-Benz GLA 250 thanks for the pleasant experience

The salesmen and the people there we're excellent, but unfortunately the car it was not in good enough shape that I could purchase it. It wouldn't pass inspection

I recently purchased a Porsche Panamera Turbo S E-Hybrid from Universal Auto Group, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth, professional, and stress-free. Baker in Sales and Jessica in Finance went above and beyond to make my sight-unseen purchase easy and comfortable. They answered all of my questions, handled the details with care, and even coordinated the transport of my new car to Florida. When the car arrived, it was exactly as described — no surprises, no issues, just the dream car I had hoped for. After a month of ownership, I can confidently say I made the right choice trusting Universal Auto Group with such an important purchase. If you’re considering buying from them, especially from a distance, I highly recommend it. Their professionalism, attention to detail, and commitment to customer service truly stand out.

This has been my preferred dealership since I’ve owned my 2019 QX60 and I’ve posted a glowing Google review prior to today but I’m leaving another glowing review today. This morning I was leaving for work and my truck wouldn’t start even though my battery is a month old. I called the Service Center and was able to head straight there after jump starting my vehicle. After a thorough diagnostic we could pinpoint the issue or identify any computer codes pointing to the issue and instead of charging me for some random work or trying to make up reasons to perform work just to earn money, Ty Robinson (this is the service rep I always go to) was completely honest and has never steered me wrong when it comes to my vehicle. He kept me updated and informed and he’s always professional. I got a few minor things done since I was there anyway but really appreciated that, just like prior visits, I’m treated very well whether I spend a ton of money or none at all. I should point out that the dealership facility is very welcoming and comfortable—I prefer to come here even though I live closer to the Annapolis dealership. At the point where I don’t mind waiting a few hours for my vehicle instead of heading home (they offer complimentary Uber), that really says something.

Service was good,, but was asked to come back. Parts ordered was delivered and received, but it was not the right one. Has to work half day for 2 days.

I brought my BMW to BMW Rockville for a recall and was very impressed with the service. Zachary Smit was fantastic?professional, communicative, and made the process completely hassle-free. They provided a loaner car for several days while my vehicle was being serviced, which made everything so convenient. Great experience all around!