Used BMW X5 PHEV for sale near Deale, MD

Stupid accident brought me to see Mike in the body shop. Second time the garage door gouged the hatch. Mike took the car right away fixed it and cleaned it up better than when I dropped it off. Thanks Mike, great job.

This has been my preferred dealership since I’ve owned my 2019 QX60 and I’ve posted a glowing Google review prior to today but I’m leaving another glowing review today. This morning I was leaving for work and my truck wouldn’t start even though my battery is a month old. I called the Service Center and was able to head straight there after jump starting my vehicle. After a thorough diagnostic we could pinpoint the issue or identify any computer codes pointing to the issue and instead of charging me for some random work or trying to make up reasons to perform work just to earn money, Ty Robinson (this is the service rep I always go to) was completely honest and has never steered me wrong when it comes to my vehicle. He kept me updated and informed and he’s always professional. I got a few minor things done since I was there anyway but really appreciated that, just like prior visits, I’m treated very well whether I spend a ton of money or none at all. I should point out that the dealership facility is very welcoming and comfortable—I prefer to come here even though I live closer to the Annapolis dealership. At the point where I don’t mind waiting a few hours for my vehicle instead of heading home (they offer complimentary Uber), that really says something.

Darnell Bowens he is very professional and one of the best sales and I'm very grateful for him.

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Was in the market for a specific vehicle to fit our growing family. Great service from the online environment to the showroom. Would thoroughly recommend this dealership.

Niani was great with me getting my new vehicle and Sebastian has great service for getting my car serviced! Good place for all the cars!

I absolutely LOVED the customer service here ! The staff we outrageously nice , casting and fulfilled every question and concern i had about my vehicle, they made sure not only my vehicle was in good James they made sure u was as well !

My first BMW was a 1974 3.0CS. Superb driving machine all the rest, 740 IL, 540s, 550, Z4 3.5 and now an X54e. All great fun.

All work was performed as described by the technician and affordably priced. Robert is a fantastic service advisor and addressed all of my questions before finalizing the service.

Jon Garrett, Sales Consultant at Passport BMW, exceeded my expectations. From my first inquiry about the 2026 BMW X3, Jon was responsive and knowledgeable. He showed real passion for his work and care for his customers. The process was efficient and stress-free. Jon respected my time and completed the transaction in a couple of hours, as promised. Jon’s professionalism and warmth made the experience enjoyable. He introduced me to Jay, the finance manager, who was also outstanding. Jay’s expertise and attention to detail stood out. He explained everything transparently and made sure I felt confident and informed. His professionalism made the paperwork process smooth and pleasant. Neb, a true BMW guru, took the time to walk me through every new feature of my X3. He answered all my questions with patience and enthusiasm. Neb made me feel comfortable with the technology and genuinely excited about my new car. While training Marie, who was also exceptionally professional and eager to learn, Neb ensured nothing was overlooked. Their teamwork and support were evident. I felt I was in the best possible hands. The Passport BMW team exceeded my expectations in every way. This was my best BMW purchase yet—I've bought six before. I deeply appreciate the care, expertise, and dedication from Jon, Jay, Neb, and Marie. I highly recommend them to anyone wanting a world-class car-buying experience. I look forward to working with them again and will share my positive experience with friends and family. Thank you to the entire team for making my experience outstanding and unforgettable.

I've had this car for over a year now and I am generally impressed....drives great (even in snow), is quite comfortable, has lots of features, decent electronics, gets excellent mileage with and without the battery. Negatives: cheap "leather" interior, door sill is too wide to get out without getting dirt on the back of your leg (even without the options step), backup cross traffic safety is useless unless you are backing into a wall, and the hands-free lift gate is disabled if you get a trailer hitch. All fixable if BMW but some effort into it.