Used 2023 BMW X6 xDrive40i for sale near Matinecock, NY

i had an issue with a bad transfer case on a 2013 328i. I had complained of a noise in that car for a year or so but it was never formally documented in service log. Finally it was found that it was the transfer case.. 4K part. my extended warranty was over. I was very upset. however, i want to thank Tim Stone, Service manager and John the deal GM for going out of their way to look at this matter and at the end fix it with no charge. I really appreciated their efforts! They were sensitive to a customers predicament and did the right thing. Thank you! However, my experience with BMW North America Customer Service was horrible. Those folks know absolutely nothing about cars. Why do they work at BMW? Not a good front for BMW to have folks that do not know literally nothing about BMW or mechanics answering phones and talking to clients. She also told me that i could not speak to anyone above her as her manager was HR and did not know cars. Hmmm, i hope someone at BMW headquarters is reading this.

Excellent scheduling and follow up on recall repair by my service writer Greg Box.

I wish to thank and commend Mr. Akida White for his outstanding customer service. He was kind, knowledgeable, and extremely helpful to me both on the phone, and when I visited Competition BMW on Saturday, July 9 to purchase my extended warranty and service contract. His diligence and welcoming demeanor made my experience a most memorable one. And once again I was reminded why I have stayed with Competition since the 90s. Thank you Akida! Amarnauth Samaroo, Ph.D.

I cannot say enough about Park Ave BMW Service. Best service I have ever received. Claudio the Service Manager is an outstanding Employee for this facility. He is qualified, polite, and a pleasure to deal with.