Used 2022 Cadillac CT5-V Base for sale near Plano, TX

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

This has got to be one of the favorite cars that i have purchased. All Black, White interior, CT5-V (non-Blackwing). There is ample power via all wheel drive to get out of its own way. Handling with the magnetic ride suspension is incredible, with it being a very comfortable highway ride, but put it into track mode and it really kicks xxx! The car is very solid, unlike other cheaper sedans i have had as rentals. Interior is nice, plenty of room, and very comfortable massaging seats. While this isn't the CTS-V with 600 HP, this is a great alternative for an everyday car, that can handle winter, but still give you a great thrill!

Hassle free and easy! I did not feel pressured at all. Every thing was explained to me. All the staff were welcoming and very friendly.

We were on our first foad trip with our new to us Cadillac XT4, and noticed a significant transmission leak. Googled Cadillac dealers and Parker Cadillac popped up. They got the car right in and diagnosed that it had an axle seal leaking. But the warranty had expired one day earlier. Not only did they have the part, but got installed and covered under warranty within a couple hours and we were back on the road! As a retired collision tech, I have worked for multi dealerships throughout my career. And with us being from out of town with transmission issues, I could only imagine the worst case scenario. But Lily and the team at Parkers did an amazing job and went far above and beyond what we could have ever expected. I only wish they were located in my home state of Michigan, so we could continue to do business with them. Thanks to Lily and the team at Parkers, our vacation was saved!

Purchased a new Wrangler this week. Came from out of state because they had the best prices! From start to finish I was absolutely pleased!!!! Marc and Tony assisted with the process before hand over the phone prior to traveling to the dealership. Once there, Tony and Marc we friendly, fast, and super helpful. Anwar from finance explained everything, made the process easy and was super friendly just like Marc and Tony. All three of you guys rock! I will definitely send business your way! Thanks again for everything.

Service at Grand Blanc Mitsubushi was for a liftgate safety recall. The vehicle functions better than ever. It was extremely difficult to close the liftgate before the repair. It is much easier to close the lg now.

This was absolutely the best experience I have ever had at an automobile dealership. The Salesman Bryan Struzynski was terrific to work with and Ray Wojcik the Business Manager was as well. We walked away with a great experience and a new truck.

Need to have a better space to talk to someone. And they need to have better options on buying a car or be more information on it

Easy to work with and very accommodating. Very professional and helpful. Shootout to Rick and Rob

Megan helped me and was fantastic. She explained everything and made the buying process a great experience. They were fast and didn't try to oversell me on warranties or options.

While the initial experience was rather disappointing in that the sales rep pretty much dropped me as soon as I had signed the papers I was able to work things out with the help of Kim. Kim contacted me after I had reached out to LOTB and was able to make sure that all the prior promises that LOTB had made to me were followed up on. I truly appreciate the dedication and follow-through displayed here especially since it was for a car she had not sold. This is the experience I had hoped for!

I ordered my 2026 BMW X5 from BMW of West Houston in December. I am a repeat customer. Tommy Luk was my salesperson. Tommy is exceptionally knowledgeable and got me through the demo and ordering process quickly. Tommy kept me up to date with the production status and was always available to answer my questions. When the X5 arrived, Davin Pope and Tommy worked together to prepare the closing documents before my delivery appointment so I got through the process without wasting time or pressuring me to buy unnecessary options. Overall the delivery process was the best I have ever experienced.

This was a painless experience , everyone was polite, professional and honest . No hidden fees or surprises. My purchase even had a large price decrease days before I bought it . Highly Recommend

They have a very friendly and knowledgeable staff. I had looked at cars on line and they responded to my request without bombarding me with calls, texts, e-mails. I wish they were closer!

The staff was very friendly and helpful. They were able to answer all our questions.

Thank you to Hayden Whittaker for making the purchase of our GMC the best experience we have had. He was so knowledgeable, helpful, professional and kind. Wonderful to work with call him for your next vehicle purchase!

good buying experience on our 2021 Mazda 6 touring. good test drive with good explanations on all the good technology this car has to offer. was recently in to service, made a appointment. everything good, all questions answered. I was treated well.

Tony at this dealership has answered all my questions. I really had an interest in the car, but really want the metallic blue color and 19” wheels that will be replaced. They have a good price on the car, that's very tempting.

Alyque was a wonderful salesman, financing was painless and I got the exact car that I wanted at a great price!

i love this dealer, we both two cars from here also my sister my causin

Jose gave me exceptional customer service from the moment I walked through the door! I have been a customer of the Romeoville Toyota for quite some time and he treated me as such. I would recommend anyone to go see him for your next purchase.