Used 2020 Cadillac Escalade ESV for sale near Plano, TX

Trae was outstanding in his customer service. He listened to what we needed as well as wanted in a car and delivered. He made the buying experience one that normally is a stressful time into a relaxing one.

Excellent mechanical upgrade from earlier series. Handles like a vehicle half its size with great transmission and suspension. Great ride quality and overall handling. Reliable thus far - 40K miles on it with one issue needed warranty replacement (starter motor). Unfortunately, the vehicle's overall ownership experience is marred by their utterly terrible CUE system. it is called "Cadillac User Experience" when it should be called "Cadillac User Exasperation". The system and touchscreen are about a clumsy as you can get - seems as if they were designed by engineers who never actually used their own creation. The CUE fails on several levels - the touch screen is overly sensitive and non-responsive at the same time (yes, we did run the "calibrate" function several times..did not help). Second, the system fails the "reasonable user test"; you cannot fully use front/rear controls, traffic controls, vehicle controls without referring continuously to the manual (there is a separate one for CUE - a real joke). Basic functions work ok..once you try to do something slightly non-stardard whoa be unto you.... Third, the navigation system is frozen in the mid 2010's....the traffic calculation for trip time is plain wrong (yes, the XM traffic information source is connected)....this is supposed to be a top-of-the line Cadillac in 2020!! to hire someone from Audi/BMW or somewhere else to show you how to do it...simply inexcusable for a "best effort" vehicle from GM in 2020 model year, let alone 2023! Lastly, the front seats have more adjustments/controls than you can count, yet the seat are uncomfortable over long distances - (yes, a separate indecipherable manual!)...also with the seats, the heat/cooling ventilation is less effective the the first Escalade we owned (a 2007 model)....way to go Cadillac. A very good vehicle that should be MUCH better given its cost and supposed statement of the BEST that GM can do for its vehicle type...FYI..we did have the premium version...

I recently purchased a vehicle from Top Line Auto, and the experience was outstanding from start to finish. The team was incredibly knowledgeable, attentive, and genuinely committed to making sure I found the perfect car. They went above and beyond in providing detailed information about the vehicle, including mileage, Carfax history, and available warranties, which made me feel confident in my purchase. The process was smooth and stress-free, with no pressure or rush to make a decision. I also appreciated their willingness to work with my schedule and accommodate my needs. The level of customer service at Top Line Auto is truly exceptional, and I would highly recommend them to anyone looking for a quality vehicle and a hassle-free buying experience.

It’s a beautiful car love the style and the handling It will be a great car for us to vacation in and drive every day

My husband and I were in the market for a newer yet used car. We found the car we were looking for on their website and started the process online. Once we got to the dealership, they already had the car pulled up and ready for us to see. We decided we wanted the car and finance worked quickly and efficiently. We had a wonderful buying experience...and AFTER the fact, we noticed a leak by the brakes. They called us in immediately because of that being a safety hazard, put us in a loaner car and have been taking care of us! VERY pleasant buying experience!

The Escalade ESV has met or exceeded all expectations in the short time I’ve owned it. The ride is smooth, and it has all the cool “extras.” Its a 1st class ride!

Great Truck i bought and a great price Highly recommend Great TRX Will buy from them again. Go check them out.

this suv meets all my needs power and mileage great has alot of upgrades very smooth ride very good acceleoation like that it has led for lighting

Bought a cargo van for our company and had a great experience! Buying another one next month!

When you buy an American-made vehicle, your patriotism shows and it is glorious. Join the likes of Clark Gable, Gene Autry, Ronald Reagan, Elvis, and many more and own the greatest car brand of all time!

The salesman, Joe Rodriguez, was very helpful and informative. I had no problem with communication. Everything was handled very Well. Everybody there was very professional. financing was excellent And I would definitely recommend this dealership. to anybody that was looking for a vehicle. Keep up the good work

Aakash was awesome. He provided information that was needed before buying. Extremely helpful and polite.

Mandy made my experience so much easier with her smile and personality and Jason topped it off with his financial expertise.