New and used 2026 Cadillac Escalade ESV 4WD Platinum Sport for sale near Demarest, NJ

The service department goes above and beyond. I recently had a problem I was traveling in Florida. The sales manager Ron bald got on the phone to help me and spoke with the dealer directly in Florida to make sure my experience went smoothly when i had an issue while traveling. Whenever I have my car serviced in White Plains they do an excellent job. I recommend them highly, the service department is one of the reasons I just bought my car off its lease.

I recently purchased a used vehicle from Petar Ardeljan and it was a pleasure. This dealership operates differently from most as they encompass a no pressure environment and are transparent throughout the process. I would definitely recommend.

Very helpful service from Petar and extreme transparency very truthful and genuine 👏 looking forward to purchasing from this dealership

My entire experience was fantastic! Efren worked with me for a week or two beforehand to find and reserve the vehicle I was looking for and Frank answered all of my financial quickly. In the end, I’ve finally found the perfect vehicle for my family and me. Efren even met me between NY and Delaware to deliver the vehicle to me. The whole experience was great!

This was a very good experience. North Bay has a straightforward and honest approach to their dealings with clear pricing and costs, good communication, and a friendly/helpful staff.

I bought a 2022 Escalade ESV in 10/2023. From start to finish there was no hassle I saw the vehicle and did not purchase for over 2 months shopping around for a better deal. I went to many Cadillac Dealers across Long Island and they did not take me seriously. When I told them what I wanted my payments to be they didn't even attempt to really search for a vehicle that could match my interests. This Dealership allowed me to test drive without prejudice and also were totally patient until I was finally able to clear title problems with my Credit Unions because of NY State Laws and then Finance with Cadillac. I was shown the vehicle features several times to at least get the vehicle off the lot. My payment was 1265.00.. but now I'm down to 1065.00 per month. I would recommend this Delearship to anyone in the world. They go above and beyond in Customer Service.

I cannot sing enough praises for Dylan at Pepe Cadillac of White Plains NY. He goes above and beyond in helping you with your new vehicle. He is a kind person! What a nice interaction and experience! Thank you!

Friendly courteous dealership with interest in your personal satisfaction. Fair pricing and finance terms to suit your budget. Overall good purchase experience.

Keith Bobrick was excellent. He walked me through the whole process of buying a new car (in a timely fashion) and never bullied or pushed me. Never made me wait long either. Thanks a lot

i was happy with the service. Everyone was friendly and helpful the first I stopped in. They acted the same way when I came back and leased the car.

Talk to Patrick Mccade very helpful and friendly so I went to look at the suv he was still helpful and friendly I wanted that Escalade and he work hard to make it happen thank Pat the cheese cake at the end was nice

I worked with Daniel Brendler. Because of his knowledge, experience, and easy going personality, I will definitely come back to him when I am ready to purchase a vehicle.

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS