Used Cadillac Escalade ESV for sale near Cliffside Park, NJ

The Salesman named DENIS of Acura is a very proffesional, compassionate and hardworking persons who is a tremendous assets to Paragon Acura. He is very attentive and listens to our bad experienced to the previous sales representatives ( Jaeson) to whom we purchased a Pre-owned Acura MDX 2020 in lieu of our brand new Honda Pilot that we had trade in. So many false rhetorics that makes us so frustrated with the deals. We were able to get rid of our Acura and trade it in with a brand new 2023 Honda Odyssey with the big help of Denis. He is such an excellent guy who help us up all the way together with his Finance Manager and staff Isaiah Guadalupe. I and my wife is so grateful for your exemplary personnel. Who goes out of their way just to makes our purchased came into reality with satisfactions. Thanks Parago Acura for having staffs who goes beyond their calls of duty. Yours truly -Cesar & Glenda OUANO (your loyal customers

Absolutely love this SUV. beautiful in every way. after 88k miles there are only 2 negative things i can possibly say 1) the auto-braking feature while backing up will give you whiplash if somebody walks the vehicle but its a good thing just very violent. 2) she is the biggest thing on the road that you dont need a special license for which makes my wife terrified to drive it. she has definitely become a passenger princess in it which i kinda dont mind because i get to enjoy the joy of driving it all to myself.

i was happy with the service. Everyone was friendly and helpful the first I stopped in. They acted the same way when I came back and leased the car.

The 2023 Cadillac escalade is absolutely beautiful, it has more features than anyone needs, (which makes it fun) Nice technology. Beautiful interior finish, beautiful exterior. The only downfall was on delivery we had a cut in some leather that GM stated was not a factory cut and they would not cover it, as well as a scratch in the window that they did cover. I find it frustrating that they so easily can deny any damage to the interior even on the day of delivery! The part is $1500.00 for a small piece of leather armrest, thank goodness Hansen motors in Brigham City were amazing and stated they would take care of it. We love the car, I just wish the Big GM would be a little bit more proud of their delivery and do a little better on the Pre-delivery and have ownership when something maybe wrong.

Really impressed with this dealership, particularly the service department. I was driving two kids to college, got a flat tire coming across the Tappan Zee bridge, 20 minutes into a 9 hour trip, happened upon them, had my tire changed in under an hour and on my way again. Fast, professional and a terrific experience. I was so impressed, I may have them regularly service my car even though I live in CT.

Exceptional. We put it together on the website and they had it built. It's an amazing work of art. Enough so that 2 people offered to buy it before it left the dealership. Gorgeous vehicle.

It was a quick and easy process. They have a great selection of cars. I bought my daughter her first car here. I will definitely come back.

Great and reliable vehicle. New Engine and new Transmission were installed recently. It has a very smooth ride, a hearty V8 engine, and ample cargo space

Excellent mechanical upgrade from earlier series. Handles like a vehicle half its size with great transmission and suspension. Great ride quality and overall handling. Reliable thus far - 40K miles on it with one issue needed warranty replacement (starter motor). Unfortunately, the vehicle's overall ownership experience is marred by their utterly terrible CUE system. it is called "Cadillac User Experience" when it should be called "Cadillac User Exasperation". The system and touchscreen are about a clumsy as you can get - seems as if they were designed by engineers who never actually used their own creation. The CUE fails on several levels - the touch screen is overly sensitive and non-responsive at the same time (yes, we did run the "calibrate" function several times..did not help). Second, the system fails the "reasonable user test"; you cannot fully use front/rear controls, traffic controls, vehicle controls without referring continuously to the manual (there is a separate one for CUE - a real joke). Basic functions work ok..once you try to do something slightly non-stardard whoa be unto you.... Third, the navigation system is frozen in the mid 2010's....the traffic calculation for trip time is plain wrong (yes, the XM traffic information source is connected)....this is supposed to be a top-of-the line Cadillac in 2020!! to hire someone from Audi/BMW or somewhere else to show you how to do it...simply inexcusable for a "best effort" vehicle from GM in 2020 model year, let alone 2023! Lastly, the front seats have more adjustments/controls than you can count, yet the seat are uncomfortable over long distances - (yes, a separate indecipherable manual!)...also with the seats, the heat/cooling ventilation is less effective the the first Escalade we owned (a 2007 model)....way to go Cadillac. A very good vehicle that should be MUCH better given its cost and supposed statement of the BEST that GM can do for its vehicle type...FYI..we did have the premium version...

Very helpful and accommodating staff. They answered all my questions and took care of every request I had! I will definitely go back and refer them to my friends. Such a great car buying experience!

Super bueno y comodo está realmente bien cuidado y acá en el Dealer lo chequearon todo y pusieron algunas cosas que estaban usadas las reemplazaron por nuevas

Worth the price for expertise. Good bedside manner. Trusted for years. Upsell well explained. No problems in 20+ years.

Car met all my expectations, comfortable and handles very well, beautiful design and has all the bells and whistles. I recommend this vehicle to anyone looking for luxury and handling.

Danny and Sal were outstanding. Will recommend them to all my friends and Co workers. Great costumer service.

18 Escalade ESV Platinum beautiful crystal white I read the expert reviews it said the ride could be better over most roads this vehicle is smooth as silk, ample power the new 10 speed transmission is smooth no issues Gas mileage 16.3 city and nearly 21 highway not bad. Plenty of safety features every option no issues great vehicle

Talk to Patrick Mccade very helpful and friendly so I went to look at the suv he was still helpful and friendly I wanted that Escalade and he work hard to make it happen thank Pat the cheese cake at the end was nice

Negotiated over text message in a very professional, fair, and responsive manor allowing me to trade in my existing vehicle at a fair value for a CPO Escalade. Allowed me to sign all necessary paperwork via esignature and then hand delivered my car to me on Long Island and took my trade. Polite and courteous staff, could not have been easier! Thank you!

I owned a previous Escalade and I just knew that I wanted to own another one .....very professional at Dutton In Riverside Jesse Salesman was great thank you fast and easy

I worked with Daniel Brendler. Because of his knowledge, experience, and easy going personality, I will definitely come back to him when I am ready to purchase a vehicle.

I just want to say this is my 4 th Cadillac from Sarant. 2 CTS's, 1 ATS and now XT5. Thank you so much Mark Rosen Rosen for being a great salesperson and understanding my needs of a car. And Antonio general manager who has been patient and kind answering my questions. And Bill Baccio always got back to me for questions on the car as far as service. All the staff at Sarant makes you feel at home. Thank you Lori Zimmerman

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

I bought a 2022 Escalade ESV in 10/2023. From start to finish there was no hassle I saw the vehicle and did not purchase for over 2 months shopping around for a better deal. I went to many Cadillac Dealers across Long Island and they did not take me seriously. When I told them what I wanted my payments to be they didn't even attempt to really search for a vehicle that could match my interests. This Dealership allowed me to test drive without prejudice and also were totally patient until I was finally able to clear title problems with my Credit Unions because of NY State Laws and then Finance with Cadillac. I was shown the vehicle features several times to at least get the vehicle off the lot. My payment was 1265.00.. but now I'm down to 1065.00 per month. I would recommend this Delearship to anyone in the world. They go above and beyond in Customer Service.